[Resolved]  IFB Washing Machine — Dismantled the machine

Address:Chennai, Tamil Nadu

This is Mr. Subramanyam, existing customer of I.F.B. I am presently owning IFB products of oven, washing machine, dishwasher. I have been entering AMC for the washing machine and the present AMC is valid upto January 2016 I am working as chief Manager, corporation bank, Chennai, corporate banking branch I had earlier worked in various places like Mumbai, Delhi etc the service available in Chennai is worst I had experienced so far. My washing machine is defective since 14 of September 15" first few days I didn't get complaint no. After my repeated requests, my complaint had been registered as no. [protected] on 25"9"15. Despite of our continous follow up and of the service agents assurances, representative turned up on 2"10. 15 and dismantled the machine. He told us that one part is required but immediately not available. He assured us that the part would definitely be available on 5.10. 15 and that the machine will be assembled positively on 5.10.15.. For my dismay. The representative not only did not turn up but also not even responding to my several phone calls. Service centre head, Mrs sudha, also not responding to our numerous calls. Another astonishing factor is that your call centre had unilaterally cancelled the customer no. As the complaint had not been resolved for long. New complaint no of [protected] had been issued. I have been thinking that, even now thinking that am the proud owner of IFB products. I have never faced this type of service problems from IFB. As your service agents are not responding and are not even bothered about damage to the brand image I request you to interfere in the matter and help me in making washing machine operationable. Subramanyam
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Mar 15, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2015
IFB Industries Customer Care's response
Dear subramanyam

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
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