[Resolved]  IFB Washing Machine — Door problems

Address:

Bangalore, Karnataka

Dear Sir, I bought (unfortunately) IFB washing machine Executive VX 8kg in July 2013. since the purchase i am having problems with the door.Door doesn't close properly. Even if it does close it opens up mid cycle thus spilling out clothes and water etc and continues to run/work inspite the open door. I have complained about it numerous times to your local customer care and service center. They have come and repaired it many times but the problem still persist on. Each time taking a payment of more than Rs 1000. First Trinity agency came to repair and didn't disclose that it is still in guarantee period and attempted / pretended to repair and took Rs 1000 and disappeared. i continued to call the call center who than sent a technician from Royal services. He disclosed that it is till in the guarantee period.He found out that the problem was not with door lock but that there was a problem with the board which has to be replaced. i am still waiting for more than 1 month for the board to be replaced. Kindly repair or replace the washing machine asap.I will be complaining to customer forum if my washing machine is not repaired soon.