[Resolved] IFB — Washing machine - ifb - elena aqua vx -6 kg

srinivas210771

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka

Brand new machine purchased in oct-14. After 4 washes machine is malfunctioning. We have already compliant on 10/11/14 but till date the problem is not resolved. Our compliant no. 14229268 dtd 10/11/14. I kindly request you please free replace the brand new one or else refund back our actual money. We don't want to experiments on my machines. Your service engineer who visited many times taken many parts from the machines & supplied wrong spares this shows capability of ifb. Warm rgds Srinivas [protected]

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Mar 15, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2014

IFB Industries Customer Care's response Dear Srinivas,

We are extremely sorry for the inconvenience caused & delay occurred, We are looking into your concern, and will revert at the earliest .

IFB Team

Verified Support

Dec 20, 2014

IFB Industries Customer Care's response Dear Srinivas,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected]
Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team

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Comments

srinivas210771

from Chennai, Tamil Nadu

even after 8 days of on line complaint problem not resolved it shows the IFB poor competency, twice send the wrong timer & again ordering new timer, i dont want trail & error method, there safty issue to allow service engineer for every time, with two months washing machine main componete failed i dont the washing machine please refund my amount & take back the washing machine, or replace the washing machine with brand new.
complaint no 14226298 dated 10/11/2014