[Resolved]  IFB — Washing machine is down since last 41 days and IFB is not listening

Address:

Bangalore, Karnataka

My washing machine is not working properly and it had spoiled my clothes. 4 of my clothes got bad scratches and got torned (Damaged with holes and long cuts) badly and became useless for us. I have registered a complain regarding the same on 28th may, 2015. Complain number is: 15640993 and another complaint number is: 15798979, which i registered on 19th june. Following are my washing machine details: Model: senotor dx 6kg. Date of purchase: 2010 Bought from: total mall, bangalore Customer permanent id: 2285339 Technician (Kiran kumar, mobile: [protected]) called me on 29th may and then he came to my house on 30th/31st may and inspected the machine and the torned clothes. After inspection, he told me that digital board is gone and it is generating too much heat, which in turn in causing damage to clothes. He gave me two options to proceed: 1. I can go for paid service, which will cost me 4k+ and digital board can be replaced with newer one in next 4-5 days. 2. I can go for amc, which will cost me 3.5k+ and digital board will be replaced by him with next 4-5 days, and max 7 days. Obviously i went for second option and paid him the money for amc and got receipt from him. After that i kept calling this technician every now and then, but he either doesn’t pickup my call or simply say that he is busy with his personal work and he will send somebody else. Another technician came to my house 2 weeks back and collected the digital board and even he never returned back. His name is vinod and his contact number is: +91-[protected] It has been more than 41 days after paying money to technician kiran and he didn’t turned up. My washing machine is still down and needs repair. So in short, i have lost 3.5k+ money and still waiting to get my machine repaired and technician is not at all responding. I even sent mail to [protected]@ifbglobal.com and even nobody is replying from here. I talked to anand (Manager of kiran and vinod and his contact number is: +91- [protected]) and even he is not helping me out here. Please help. Following are my details: Sanjay soni Mobile: [protected] Email: soni. [protected]@gmail.com Location: bangalore