[Resolved] IFB Washing Machine — Machine door frame & gasket

zonil

Address:

400606

This is regarding my Ticket no: [protected] & [protected]
For replacement of existing faulty door frame & R gasket tube

I have log complaint date 16.12.2015 for above said problems, still this call has not resolved and no action/reply on the same.

I have contacted several times to your customer care complaint no.[protected] & [protected].
and found not any answer, commitment, reply & confirmation by your representative.
Every time i got committed by your representative i.e. complaint will be attended & resolved within 24 Hrs.

I have also contacted & talk to no. given by you on [protected] Mr. Ritesh/Prasad, they also failed to their commitment given as 1 hr.

More than 50 days are gone and no reply, commitment, confirmation by IFB on same.

I have found IFB is one of the most WORST, BAD, UNCOMMITTED SERVICE PROVIDER IN INDIA compare to other brand in India.

Also the very frustrating service by customer service by IFB which i have noticed.

I don't know when my call was attended, but in future i never do mistake again to buy any IFB product & recommend to other people.

Regards
SUNIL

Was this information helpful?

No (0)

Yes (0)

Mar 20, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2016

IFB Industries Customer Care's response Dear Sunil,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Feb 15, 2016

IFB Industries Customer Care's response Dear Sunil,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.