[Resolved]  IFB Washing Machine — Not responding for service request and bad language used by service team

I am Dr Raghu using ifb washing machine for last 12 yrs I have raised a service request on oct 2nd, friday it was a holiday so they promised to attend on 3rd Saturday, which they failed .on repeated calls to the service team no, 40170676 says .the lady always she will send in next 2 hrs we tried to call mr sampath his calls his no[protected] he never answered the calls .My wife had to wait in the house on whole of Saturday and monday .Monday morning we again spoke to the customer care they gave ms Deepthi no we spoke to her around 10.30 she said she will arrange in next 1 hr waited at home 2 pm again tried to call the local service center they were very casual in their response, i had to hold on to the call for almost 15 mts, finally mr sampath attended the call i asked him why were you not attending my calls he says he is busy and he does not have to attend my calls he says he will send an executive when it is possible.and his language is also very bad he says i have not paid any money to him what ever i paid it is to the IFB.this is what i have to listen to a decade of my association with IFB Today i must have made at least 100 calls service centre, sampath and ms Deepthi of all this only 2 calls were attended rest all were unattended I want a right person to address this and give a proper response Thank you Regards DR.Raghunadha Reddy