[Resolved]  IFB — Washing machine not working, complaint not resolved even in 15 days

Address:	Mumbai City, Maharashtra
Website:	www.ifbappliances.com

Product - washing machine, washer 9 kg, dryer 7 kg, bought 3.5 years back for 50, 000/_ has been working erratically for the past 3 weeks. It just works at random and stops at random mostly mid way in the cycle. Complaint filed on 22nd sept, ticket no[protected] First person attended to complaint on 29th sept - mr amar sharma - refused to accept our version of the issue and insisted on running the machine on his own. Incidentally every time he tried, the machine is working fine. Then he says - you run it and when it stops call me so that i can come and check. Over the next 3 days it stopped 2 times and every time we called him - he was too busy to come and have a look. After that called the company again nd again and again. Spoke to mr hitesh at global agencies on 3rd oct - he said i am sending one person., he never turned up that day. I called the service center - they say - the system is running slow so we can not retrieve the old complaint. So i was forced to file a new one - no[protected] Today - 5th oct - almost 14 days after the original complaint was filed, we still have no resolution what so ever, Inspite of the fact that the machine is in warranty and such and expensive equipment, they are not bothered at all. We are fed up and frustrated and don't know what to do now.