[Resolved]  IFB — washing machine problem

Address:Hyderabad, Andhra Pradesh

purchase date:[protected],
1st compliant:[protected]compliant No:8017161),
2nd compliant:[protected] compliant No.: 1002311)
3rd compliant:[protected] compliant No.:[protected]
4th compliant:[protected] compliant No: )
5th compliant:[protected] compliant No.:[protected]
6th compliant;[protected] compliant No.:[protected]
7th compliant:[protected] compliant No.:[protected]

kindly solve the issue permanently
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Mar 22, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2014
IFB Industries Customer Care's response
Dear Ramesh,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Complaint comments 

Comments

hi.

My terrific, bitter, awful experience with IFB Chennai customer care, Guduvancherry and Tambaram service centre
I logged a complaint on 27th of Nov 2014 for my washing machine problem, which is in warranty. Ticket No 11877322.
Nobody showed up for first one week. After 2-3 reminders to customer care, an engineer came by. For the first 2 times i don't know why 2 different service engineers used to visit and tell me what the problem is while i already know about the problem.
They don't have the habit of fixing appointment for their visit. If we don't be available at the time they say they will close the complaint (it happened from previous experience)
Initially 2 service engineers came from Tambaram service centre. Then one day i received call from Guduvancherry service centre that the service offered by Tambaram centre is bad and they would take of my complaint.
Then came the 3 third engineer and told me the same thing that what is the problem with the machine. I got furious and shouted. The engineer said within one day he will get all the spares.
again after 2 days i got a call from service centre Guduvancherry saying that Enigneer will visit and take all the spoiled part out and replace with new one. i asked to check if all the spare parts available for replacement before coming. They replied that no parts will be replaced but only the broken parts will be taken out and would be replaced on next day. (This was really testing someones patience). I asked why is it like that and got a reply they should show the broken parts to IFB and get the spares. There is no way a renowned company would do like that. And they would trust their own service engineers. However I did not accept to remove anything from my machine unless they would be replaced on the spot.
2 days gone again and i called the customer care (i lost track of how many times i called service centre and customer care since the complaint is logged). Whenever i called that the machine is not ready yet, they keep promising they would escalate the ticket.
Again a call from same Guduvancherry centre that they have taken over my complaint. 4th engineer came some 5 days back. This time i saw some improvement that he dismantled the entire washing machine and said that he will come next day with all the spare i need.
Meanwhile he told me what are the things that won't be covered in the warranty, which came around Rs. 3000 roughly. After 2 days he came with one spare but not with others. Today he came with another spare, but i was not available during his visit. He was clearly instructed at what time he need to visit. He didn't show up yet or call.
I can update later on the latest improvement.
Not Rinsing
2 Complaints were given regarding our washing machine. Ticket 15345991 dt.16.04.2015 and 15397018 dt.24.04.2015. Till date service person did not attend inspite of repeated complaints. Service is very bad. Please make arrangements for sending your service person immediately. If service person does not attend today, we may be forced to approach consumer court.
This is Vijayalakshmi Sudharsan from Velacherry chennai. i made a complaint on Friday 19.6.2015 about the washing machine where the machine stuck at one point and drainer did not dry the clothes and water is getting stagnated. My complaint number is [protected]. I made a specific note that we both are working so send representative around 6 pm on weekdays or else on last Saturday we are completely free for them but for no use. They did not turn up at all.til now i did not get any calls from them. Please Throw some light. Please try to treat every costumer as valuable costumer.

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