[Resolved]  IFB — Washing machine service pending for more than 20 days

Address:

Bangalore, Karnataka

I have registered complaint about my washing machine more than 20 days back. Technician has come and checked the machine. He opened compete machine and identified the faulty part and told that he will come with new part next day. Post that he has never come back nor he called about the update. I have called your customer care many times but they always said they will call me back with the update but i have never got the call, they gave me various numbers to get my complaint resolved but those people have not resolved it till now. I have called technician may times where he always says that he will come and repair the machine. Every time he gives different time but does not comes. I have spoken to Raghavendra the area manager he never picks the call nor calls back if he picks then he also promises some time which is never done. Similarly other number which i have got from customer care are also useless as they always commit that work will be done next day but never happens.