IFB — washing machine - technical fault

Address:Faridabad, Haryana

I purchased IFB Washing Machine Model No. AW608061 (Fully Automatic top load) In Faridabad IN 2010 and we have regularly got our Yearly AMC done for this. But everytime there is some fault in the machine, despite of our repeated calls to the customer care, no one comes to visit us in time and even if they come, they never solve the complaint. It seems that they are not able to rectify the fault in washing machine and never gives us any satisfactory response. We are very much mentally harassed and frustrated that despite of getting AMC done, IFB people never solves our problems . the staff who visits us are neither qualified nor trained and hence just do a formality of visitng us and check the machine but they never solve the problem. AS a result we are not able to use the washing machine. We are kind of fooled by IFB officials of giving us good service when in reality there is no service and no solution. In JANUARY 2015, THE WASHING MACHINE WAS SENT TO SERVICE STATION FOR A WEEK but then it just worked for 2 days and again the problem occured again. We have raised this matter to the local IFB service department manager on phone also of IFB but again they have no EARS to our problem. it is requested that please solve this agony of ours as since 2 years we are facing this problem and we are helpless.
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customer support has been notified about the posted complaint.
Mar 10, 2015
Updated by kritiphysio
Hello, This is to tell you that although SERVICE staff has visited our place but there has been no resolution of the complaint. Still they are not able to repair the machine . THE Service Staff is HIGHLY INEFFICIENT AND have NO SENSE TO TALK, NO ETIQUETTES. They do not respect a customer and befoul us every time.
They just come, check the washing machine and go away saying WE CANT HELP YOU. It is requested that our machine is covered under AMC yet they are not trained enough to correct it.
PLEASE REPLACE WITH A NEW WASHING, MACHINE since 2 years we are facing the issue AND EVEN THE HIGHER LEVEL OFFICIALS PAY DEAF EARS to our problem.
We are frustrated and helpless.
IT IS REQUESTED THAT IF THEY ARE NOT ABLE TO REPAIR THE MACHINE, PLEASE REPLACE WITH A NEW ONE AS IT IS UNDER AMC COVERAGE.
Thanks
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IFB is pathetic

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