IFB — Yet to get the washing machine under AMC repaired even after 2 weeks

Address:Bangalore, Karnataka

I had placed a complaint (no.[protected] that the IF B señorita + was not functioning on March 2nd. No technician came till I made multiple calls to the call centre. The technician said that it was a shock absorber problem and disappeared. In spite of calling him multiple times and saying that it was a more serious problem ( the machine did not work at all), neither he or his manager took my calls. Finally another technician arrived on March 11 (after escalating to the bangalore service -in-charge)and said that the pump and the water inlet assembly have to be changed. We were told that it will take 3 days to get the part but no sign of any technician yet. Repeated calls to the call centre, bangalore service in charge, agency manager and mails to customer service have been futile. Surely IFB has washing machine pumps! I found out that this shoddy service is the privilege of customers with AMC. What is worse is that such a big company does not even collect feedback from customers. So no one is held accountable. They are not willing to divulge the information about the agency nor the proper channel for escalation . I am just hoping that better sense prevails in the customer care/service division and that the technician resolves my complaint ASAP.
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Just found out that this complaint has been closed without our knowledge by Supertronics agency. The customer call centre apparently cannot reopen it even though it is not resolved. Really furious.the new complaint number is 15136092.

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