IGL — security refund

Address:New Delhi, Delhi

I had applied for IGL gas connection on 15 November 2012, against registration form number 264415, to Yogmaya & Co., with receipt No. 13204 dt. 15.11.12, paying through cheque having cheque No. 056808 dt. 15.11.12, payable at IDBI bank, Rohini, Delhi-85. On 28.01.2013, I was assigned the BP no. [protected]. However, when for a long time no connection was installed, I started calling your customer care, who informed me that the process is under way. But, I didn't receive any communication from your side till November 2014. On 4.11.2014, I again called your customer care, who informed me that as per your site inspector report, it is not viable to put up a connection at my place. Also, he told me that you had received this report a year back, yet I was not informed about the viability issues. I want to ask you that when you had received the report a year back, then why wasn't I informed about the issues at that time only and why was I not refunded my deposited amount? I had filed the above complaint on 7th December 2014 and had also sent a reminder on 31 December 2014 but did not receive my refund or any communication from your side. On 08.02.2015, I again called your customer care executive who registered my complaint against complaint no. MKT[protected] and assured me that I will get my refund within one week. However, I did not receive my refund even after 1 month and hence, I again called on 18.03.2015 (complaint no. MKT[protected]). This time, I was informed that since I have not provided with my bank account details, the refund was not credited to my account. If this was the case, why was I not informed about this process during the first time itself? Why is it that I am informed about the company process and about my complaint only when I call the company and the company itself doesn’t take any initiative to inform its customer? Is it because the company is in the dire need of funds and is fulfilling its need from the security deposit of even those customers which were not provided with the connection? This is my last warning, either refund me my deposited amount along with interest for the time it was held by you or I will have to go to consumer court against your company. Regards Sanjeev Gupta A 1/60, GF, Sector-8, Rohini, Delhi 110085, M. No : [protected]
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I have been deposited Rs.1000/- vide Cheque No 093459 dated 08.02.2015 against Gas connection in allotted residence No B/5-098 UDP Nehru Nagar, New Delhi and same quarter vacated by me 25.04.2015 and deposited application for refund of Security Deposit dated 10th April 2015 but till date I have not received the same Security Deposited amount of Rs.1, 000/- after lapses of more than 2 months against BP No-[protected].
It is therefore requested to remit the my Security deposit amount of Rs.1, 000/- at the earliest in my bank account as mentioned in application at the earliest please.

Sub Inspector, Pitambar Singh
FHQ BSF New Delhi.
Mob No [protected]

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    Indraprastha Gas Limited [IGL] Phone
    +91 11 4607 4607
    Indraprastha Gas Limited [IGL] Address
    IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram, New Delhi, Delhi, India - 110022
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