[Resolved] Ilex London — Liars | |||
We bought a laptop bag from the Ilex London store at Quest mall in Kolkata worth Rs. 19600. The first thing we asked was, whether a 15.5 inch laptop would fit into it, and only when the salesperson assured us that it would, we bought the bag. However, when we tried to fit in the laptop in the bag, it turned out that the bag was smaller by at least a couple of inches. We asked the store for a replacement but they did not have anything else available in the desired size or design. The store then refused to give us a refund claiming that no assurance about the size of the laptop fitting in was made. The manager also told us that credit notes are processed through the head office after a complaint mail is sent. We sent an email on Monday before 5 p.m. but we yet to hear from them. Since Monday, the bag and the money is with Ilex London and they seem to be in no hurry to take any action. I would also like to highlight that they do not have a retail policy written anywhere on the bill, in the store or on the website. The policies are decided as per the whims and fancies of the management. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Ilex London customer support has been notified about the posted complaint. Aug 26, 2016 Gadade's response Jen's combo size problem
Aug 26, 2016 Gadade's response Return jens
Aug 26, 2016 Gadade's response One Jens big and one Jens little size not perfect not comfortable
Sep 21, 2016 AkshayGhadi's response The shirts are not the once which were showed during placing order... the quality to the shirts is totally low and the colours also does not match.the size also dies match.i want medium size and they placed large.
Dec 18, 2016 Md.Saddam's response wrong colour
Jan 09, 2017 krushna s's response Can you please replace the product and also change size m to x
Feb 14, 2017 balvir [email protected]'s response Ilex London — London look shirts1 Review Ba balvir [protected]@gmail.com on Feb 14, 2017 Mark as Resolved Order id cin789731 Date of order: 13feb. Delivered on: 14feb. Reson for return: The shirts i recieve are totaly different by colours and dezine that i order for.Shirts quality are so poor. Please get back these shirts and give my money back. Send your feedback soon. | |||
 11 Comments | |||
Comments
Please check the photographs attached - they clearly depict that the bag can accomodate any laptop of standard size. Also attached is the credit note given to Mr Singhania
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Hello,
The product in question ‘Laptop Bag’ is designed to fit most computer laptops currently available. However the customer had a specific size in mind which he enquired for and we assured him that it would definitely fit inside the bag but maybe not inside one of the pockets. We offered to customise the bag as per customer’s specific requirement also offered a replacement. However this was turned down by the customer and consequently we issued a credit note for the value of the bag to him which he accepted.
Kindly check the images attached earlier to this - they stand a clear testimony to our claim
Thank You
The product in question ‘Laptop Bag’ is designed to fit most computer laptops currently available. However the customer had a specific size in mind which he enquired for and we assured him that it would definitely fit inside the bag but maybe not inside one of the pockets. We offered to customise the bag as per customer’s specific requirement also offered a replacement. However this was turned down by the customer and consequently we issued a credit note for the value of the bag to him which he accepted.
Kindly check the images attached earlier to this - they stand a clear testimony to our claim
Thank You
I had bought my first handbag from ILEX about a year back and since then
I have been a fan of their products. Each new season I wait to add a new one to
my collection and yes they are so drool worthy. These bags are not gaudily fashionable
– rather they are elegant and perfect for a woman of my age.
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I have been a fan of their products. Each new season I wait to add a new one to
my collection and yes they are so drool worthy. These bags are not gaudily fashionable
– rather they are elegant and perfect for a woman of my age.
ILEX is my brand when it comes to luxe leather. They don’t promote themselves much but have to say their store provides the best of quality leather accessories and hi-end fashion leather bags for men and women alike. Usually bag stores focuses much on ladies section but ILEX has this whole range o[censored]nbeatable corporate products which has a class of its own. Best thing about the brand – its attention to finer details and sophistication of natural leather.
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Atypical of anything anyone has seen in Kolkata. The Quest Mall store is as beautiful as the products. Diverse range of leather goods… just wow!
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The shirts are not the once which were showed during placing order ...the quality to the shirts is totally low and the colours also does not match. The size also dies match . I want medium size and they placed large .
Pls return products
Hi Team,
I got delivery but that product damage can you please replace the same product but size also not sufficiently can you please change the size.
Details:-
AWB NUMBER[protected]
Order no CIN699355
Regards.
Krushna
[protected]
I got delivery but that product damage can you please replace the same product but size also not sufficiently can you please change the size.
Details:-
AWB NUMBER[protected]
Order no CIN699355
Regards.
Krushna
[protected]
Order id cin789731
Date of order: 13feb.
Delivered on: 14feb.
Reson for return: The shirts i recieve are totaly different by colours and dezine that i order for.Shirts quality are so poor.
Please get back these shirts and give my money back.
Send your feedback soon.
Date of order: 13feb.
Delivered on: 14feb.
Reson for return: The shirts i recieve are totaly different by colours and dezine that i order for.Shirts quality are so poor.
Please get back these shirts and give my money back.
Send your feedback soon.
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