Indane — Cash Memo not received for cylinder and One cyclinder gas connection provided instead of DBC

Address:

Panchkula, Haryana

I have applied for new gas connection(DBC) at Panchkula gas service on 7th Feb 2015. After repeatedly visiting the distributor office and calling them over phone, finally yesterday on 14th March'2015, they provided me with gas connection but just one cylinder instead of DBC for which i had asked them no. of times. And the explanation given was that it is year end so we cannot give you DBC connection. And they insisted me for purchasing hot plate from them, without which they were not giving me gas connection, even though i have my own hot plate. And they charged me a total of Rs 4270, out of which the cash memo given to me was for only Rs 2245 (Rs 1975 for hot plate, Rs 170 for rubber tube and Rs 50 for Installation). I am attaching the cas memo i received as an image, for your reference. For Rs 1600 (security deposit of one cylinder) and balance Rs 425 (subsidized rate of one cylinder), I wasnt provided any receipt/cash memo. And i was told that the person delivering the cylinder will provide the receipt. But i was not provided any receipt/cash memo by the vendor who delivered the gas cylinder and rather asked me to contact the distributor only. I do not understand what kind of joke is being done with the customers. The gas distributor has harassed me for over a month and now they are not even giving the receipt for cash they have taken from me. Kindly take immediate action against the distributor and please intimate me on my email and phone. Please help me get the cash receipt for entire amount i have paid. Your action in this case will prove the promptness of IOC company. Hoping for positive response at the earliest. Please take prompt response in this case and help me get DBC connection as soon as possible. I applied for as connection at Indane, because of its reputation and customer service. But the treatment i have received at Panchkula Gas Service has proved otherwise. I still believe that my concern will be acknowledged and due action will be taken. Hoping for prompt response. Regards, Sunny Vashistha +91 [protected] [protected]@gmail.com