Indane — Consumer Number RB 04776 Gas Leakage from sealed cylinder -Vendor Not changing the cylinder

Address:

New Delhi, Delhi

This is with reference to gas cylinder supplied on 30th May, 2015 against receipt number 2905015 LPG ID No..[protected] RB 04776 KYC 6491 Gas cylinder was stored under proper seal and suddenly a smell of gas was felt on 16th June, 2015 3:30 PM .immediately the vendor of GAS was contacted (Rani Bagh Gas Service). We were told that gas cylinder will be changed . We also complained to Indane gas emergency service number [protected]. They immediately sent a engineer, who checked and issued a certificate of Gas Leakage at 07:00 PM vide S. No 747 dated 16th June, 2015. Now the Gas agency Rani Bagh is saying that cylinder will be exchanged only after the deduction of amount of weight of gas leaked from cylinder which is not justified because the cylinder is still under proper seal. The toll free complaint number of Indane is saying due to technical reasons they cannot take the complaint right now also you can lodge complaint on their website as page is not opening for complaining about distributor. Please look into this and arrange to replace the cylinder ASAP. Your early revert will be highly appreciable Pawan Sharma [protected]