[Resolved]  Indane — Cylinder claimed as delivered has not been delivered

Address:

Ernakulam, Kerala

I had booked for a rfill which was acknowledged by an SMS on[protected] reading: “Booking for consumer number 30488 is registered and the booking reference number is 50436.” On[protected] I received the following SMS: “Against your refill booking 50436, cash memo [protected] generated, cylinder shall be delivered shortly” On[protected] I received another SMS stating: “Cylinder has been delivered against your refill booking 504346 with cash memo [protected].” But this delivery has not been made to me. I sent the following SMS to [protected] today: “Gas cylinder booking reference 50436 not yet delivered.” To this I got a reply SMS today: “Booking for consumer number 30488 is registered and the booking reference number is 507563.” Nothing is mentioned about the gas cylinder that was to be delivered t me against my earlier booking and cash memo [protected]. I again sent the following SMS to [protected] today: “Got SMS from you at 14.20 on[protected] stating that cylinder was delivered against my refill booking 50436 with cash memo [protected]. But this delivery was not made to me. Please effect this delivery to me without further delay.” To this I received a reply SMS stating: “You have booked a refill on[protected] with booking No.507563.” This is just unacceptable. You are asking me to forget about my previous booking and go on waiting for delivery against a booking that you have registered today. I have the right to get the cylinder as per cash memo [protected] which should be delivered to me immediately. I Expect a reply by return. R.S.Ramanujam