Indane — Deactivation of online account and false bookings in my name

I have a gas connection in Delhi 17820. Since I am presently out of Delhi I have been trying to register with Indane for Pahal online. When I try to log on, I get the message "account deactivated". I have tried all the helpline numbers many many times. If one gets through to someone at all, it then gets cut off before telling the problem. The online feedback form will not take my name etc. I cannot communicate with the dealer since I suspect they have been issuing cylinders on my number for the last few months since once or twice a month I receive a message that a cylinder has been ordered/delivered even though I am myself out of Delhi and have made no such request. I do not have an Aadhar card. Please tell me how to get through to Indane and get my online account activated and so that I may enter my bank details and avail of PAHAL.