Indane — Delay in supplying refill cylinder - consumer no. 40784, Bhopal

Address:

Bhopal, Madhya Pradesh

I booked a refill from Rai Gas Agency, Shahpura Bhopal on 12.05.15 by SMS and received a booking number 493903. I received a further SMS on 14.05.15 stating that cash memo [protected] has been generated against my booking and that the cylinder will be delivered shortly. No cylinder was delivered that day or the next few days. I called the gas agency on 18.05.15 and was assured it will be delivered the following day. I made my husband take leave and stay at home for the cylinder as I myself had to attend an important clinic that day. Nothing was delivered. I called again yesterday (21.05.15) and asked and was told it will be delivered in the afternoon, and I finally got my refill yesterday with the same cash memo number and dated 13.05.15, one week after getting the SMS that my cylinder was out for delivery The delivery man left in a hurry with the counterfoil without asking for my signature, as is the practice. This is not the first time I have had to face this problem. Each time I get the SMS, but then the cylinder is not delivered till I make repeated calls and complaints. Kindly look into the matter as to why cylinders are diverted elsewhere and not delivered as per the serial number.