[Resolved]  Indane — Delays in LPG refil delivery and manipulation by Indane dealer in Guruvayoor, Trichur Dist Kerala

Address:

Thrissur, Kerala

I had done a refill booking thro Mobile on Aug 19 2014 and the booking no. given was 201592. My second cylinder also got over last week and was not having any filled cylinder with me. I did receive an SMS from IOC on Oct 6 2014 at 03.25.29 pm stating that against my booking no.201592 cash memo has been generated and the no. is [protected]. I have since been following with the dealter Sree Guruvayur Indane services and they were telling me that it would be delivered this week. Today morning cylinder has been delivered and the details of cash memo no. and booking no. does not tally with what was originally given to me. There is a huge difference in the no. and I can confidentally tell you that this dealer is diverting cylinders to other customers and asking them to take delivery from Godown. The cash memo no. now given is [protected] dt 11.10.14 and booking no shown in this cash memo is [protected] Request you to look into this complaint and let me know the following : 1. Why the booking no. given to me on 19/8 has got changed? 2. To whom has he diverted my booking no? 3. Also to who has the dealer diverted my Cash memo no. 80173?? As informed above, till today morning my both cylinders were empty and now though a cylinder has been delivered, cannot book another one as the mobile msg continues to state my booking of Aug 19 and further states dealer has done delivery only upto July 25. Request your prompt response on this. I have never faced this problem while I was in Delhi/Chennai and Mumbai over the past almost 35 years of my association with IOC.