[Resolved]  Indane — Gas Cylinder Leakage Issue

Address:

Chennai, Tamil Nadu

Hi I am Rajendraprasad Vishwanath, residing at C1/4, Kendriya Vihar, Velappan Chavadi, Poonamallee High Road, Chennai 77. Contact No [protected], My Indane Gas Cylinder Distributor is Anbu Gas Agencies, No[protected], Since this morning we are facing the Gas Leakage issue and i have called all the numbers (Agency Number, Toll Free Number etc..) Finally the Agency has responded and given a contact number of a person ([protected]), when we called that persons number, he asked us to contact him again at 10:30hrs, when we called him again at 10:30 Hrs he responded that he is at the mechanic shop to attend his two wheeler issue and to call him again at 13:30 hrs. Mean while i tried to reach the agency again and they are not answering my call. Due to this we are unable to cook and carry out the routine task, Morning there was a huge leak and some how i was able to seal the cylinder with the lid.I have opened all the windows for ventilation and advised my wife and kids not to switch on any lights for some time. When i call the emergency toll free number am getting a voice response that it will function from evening 17:00hrs to Morning 09:00 hrs. My question is if Gas leakage happen in any of the house are they expecting a major accident or some one to die. Is there no defined SLA for this?, I was totally fed up. Please respond and direct what to do. Rajendraprasad Vishwanath [protected]