[Resolved]  Indane Gas — Delayed delivery of cooking gas cylinder

1) I am a retired scientist from ISRO.I am a Indane Gas customer having consumer no. 17355607 serviced by Rohith Indane gas service, Bengaluru. I have booked for refill on 8th June 2015 using automated gas booking system. I got the receipt no. on 9th june 2015. Today it is 17th June and I am yet to receive the cylinder.On 12 th June I enquired with Rohith Indane gas service about the delivery. I was told that the cylinder will be delivered on 16th. So on 16th morning again I enquired and I was told that the cylider will be delivered by afternoon. I kept aside all my important work and stayed in the house for full day till night 10 PM waiting for cylinder delivery. But there was no delivery. Now today morning I again asked why cylinder was not delivered as promised. To that I was told that it will be delivered today. I really do not know when that ' today ' will come . I want to ask Indane Gas; Why are you taking customers for a ride by announcing customer friendly schemes? What is the use of automated gas booking system? When will the dealers will abide by the date of delivery given by them? What happened to the booking with specific mention of preferred date and time of delivery ? 2) Earlier Anusha gas agency was our dealer. Four months back without our consent we were shifted to Rohith Indane Gas Service. The dealers did not bother to inform me about the change in dealer. When I tried to book for refill, I was not able to do that on automated System. So I went to Anusha gas agency to book the gas. There I was told that our dealer is now Rohith Indane gas service. When Anusha Gas agency is still operating in our colony why my dealer is changed? and that too without my consent? I want Indane Gas on their own to revert me back to Anusha Gas Agency.