[Resolved] Indane Gas — Namratha gas agency service is not good

Raveendra Reddy Palavalli

from Hyderabad, Telangana

Address:

500072

Hi sir,

I am raveendra reddy, customer of indane gas service having id cx327238. I am the customer under namratha gas agency which is located at kukatpally village, hyderabad. I was requested for a refill cylinder on last thursday(04/25/2016) and i got the message like i will get the cylinder in 3-5 days. On saturday(04/23/2016), i went to your branch to enquire about my refill status. They said i will get it on monday(04/25/2016). Today(04/25/2016) i went again to the branch, now they are saying like the refill request is not done yet, they are doing today itself and it will take another 4-5 days to get the cylinder. I don't know what is happening there. If the booking is not confirmed it should have informed to me earlier. Now i don't have second cylinder in my house. The people are working in namrath gas agency are very irresponsible. They won't even listen about our problems. I request you to please take some action on them. Otherwise i am not able to continue with these service what they giving now. Thank you.

Your's sincerely
Raveendra reddy

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Jun 4, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .