Indane Gas — non action on complaint

My name is Rameshkumar Swami. I am a consumer of Indane Gas.consumar no is 21576. I booked domestic cylinder on 2nd june 2014 booking no.18. I did not received gas cylinder after15 days of booking.. so i made complaint on toll free no [protected] (oil industry help line). complt no 1469498 I was informed by toll free no [protected] to contact field manager on cell no:[protected], but this phone is switch off, How strange that the officer appointed for the purpose of consumer kept his contact no switch off for the more than 20 days of gas refil booking i have not received gas cyliner . there are so many complaint against indane gas distributer shama gas indane gas, nanded. more over there is no any system to lodge system to Indane gas