Indane — Horrible and frustrating service KK ENTERPRISES BANGALORE

Address:

Bangalore, Karnataka

Dear Sir /Madam I hold an INDANE GAS CONNECTON with consumer number 66044. The agency is KK ENTERPRISES in Bangalore I wish to communicate my utter frustration regarding the service I have been receiving from the agency for the past couple of months. Refills/deliveries take almost a month each time that too after making hundred of calls. More often than not, they dont; pick up the call. It is the most disastrous of services...and each time i only get my cylinder after going there..standing outside the office for hours together along with a host of other equally frustrated customers fighting..shouting etc. Yet...nothing changes. The next time is as tedious and tiring as one's earlier experience. I often wonder, why as a customer we are made to feel as though the agency is doing us a huge favor and its not their job! Please kindly look into the matter. This is not how a Company of your high standing should be represented. Please help me. 1) Please ensure that they take customer calls 2) deliver on time 3) address customer grievances with humility. I booked for my refill on 23rd decemeber 2014 Looking forward to your kind immediate attention. Regards Hema Shreekumar ID: 66044