Indane — Non Delivery of Cylinder after Receipt

Address:

Kollam, Kerala

I am a consumer of Indane gas with consumer number [protected] (34983) in Kottarakkara, Kollam District, Kerala State. The Distributor who provides us Cylinder is Orient Gas Agency Kottarakkara, Kollam Kerala state. The Complaint is that I have booked for cylinder 3 weeks before, By the last Monday (ie 24/03/2014) I myself gone to the Distributors office and enquired about the cylinder possibility, they told me that the cylinder receipt has already gone and today(ie monday) the vehicle is on your route and you will get it today, but at that day I didn't get cylinder but they have given cylinders on nearby my houses. 25/03/2014 I again enquired at Distributor's office by phone[protected] they told me it is not possible your cylinder is already sanctioned and give me a mobile no. of one Mr. Suresh who goes in route.Then I called him, he told me the cylinder is with him and will give today(ie.Tuesday). The fact is that till today(ie.29/03/2014) I didn't get the cylinder now Mr.Suresh didn't attend the call.Today I called Distributors office the response is so rudely they told me I will get cylinder only after two weeks otherwise to take the cylinder and come to disributors office. I think who give me the transporting charges if I go to the office. Why they don't give cylinder only to us, and why the distributors speak to me so rudely.I told them I will complaint to company they said go and complaint nothing to us.. My Ph No. [protected]