[Resolved]  Indane — Refill not delivered

Address:

Bangalore, Karnataka

I have requested for refill booking (579592) for my consumer id - 47242 and the cash memo generated was [protected] and later changed to [protected]. The request has been placed on 2nd September 2014 and for the past two weeks i am following it up with the delivery guy as i cant reach out the agency as usual. Till today he said the same reason that the he haven't got the load hence he cant deliver the cylinder. I don't know why it takes more than 50 days as usually it never use to and not sure why the cash memo got changed in between. The delivery guy still need additional money to carry the gas cylinder to home (we pay as we are really depend on these guys). But the main issue which i need to highlight is that i got a msg on 21st September 2014 stating that cylinder got delivery against your refill booking. I called the delivery guy and he told he haven't got the load (1st suspect) but when i told about the msg he told that it might have got delivered in the factory/agency (2nd suspect). Usually i use to get the msg once after i receive the cylinder and i believe this should be the practice. I'm not sure whether anyone is doing double business here (agency or delivery guy) but i dont have any option rather than raise this concern here as agency doesnt coperate for anything and its located far my place(one year before the current agency pulled my account from previous agency which was located near by)