Indane — Transfer of gas connection

Address:Murshidabad, West Bengal

I had a double cylinder gas connection of Bharat gas at kanki, Uttar Dinajpur, West Bengal. I have surrendered it, and came to Indane gas at Islampur, Uttar Dinajpur. I submitted all the papers asked by the distributor but now the distributor's staff is saying the transfer can't be done as there is any technical problem. The distributor's staff told me that they tried to do the said job online too many times but nothing is happening. What should I do now?
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