[Resolved]  Indane — Unsafe Cylinders

Address:

Chennai, Tamil Nadu

Hello Sir/Madam, please find my details Below, Name - Sathish. Address: No 24, Vaigai Street, Balaji Nagar, Irumbuliyut, East Tambaram Cgennai - 600059. Ph- [protected]. Indane Gas Agency Dealer Address: Saravanaa Gas Agency, 25/19, Gandhi Road, Kamaraj Nagar, Chennai - 600063. My Customer Number is CX265135. Yesterday 23rd of Nov 2014, the delivery person from the above gas agency delivered the Gas Cylinder as per our booking at 01.45 PM. Since it was Sunday me and my wife were there at home and i thank god that he delivered it on Sunday. After 15 minutes from the time i received the cylinder, i sensed the GAS smell and confirmed that the delivered cylinder was leaking. I immediately moved the leaking cylinder to the veranda and tried contacting the Gas agency number ([protected] & [protected]) several times but no response. Finally managed to get the delivery persons mobile number from neighbours as he is the only person allotted to our area. I informed him that the cylinder which he delivered was leaking and requested him to come and check urgently, but his response on the call was, how come the new cylinder will leak? I was literally tensed and requested him to come and check before he speaks without knowing anything. He said he will come in 10 Min and finally reached after 30 Min which is completely annoying and unacceptable. He came and checked the cylinder and disagreed that the cylinder was leaking, which made us tensed a lot. When me and my wife are able to smell the gas, i was surprised how he is not able to find the smell. Finally we poured the water on the rim of the cylinder and proved that it was leaking. Then he agreed and said that he will change the cylinder. This is happening for the second time and this agency are very lethargic in their customers safety. I questioned about the safety to the delivery boy and he replies that these leakages will not harm you. This is not the way they are supposed to answer and they should be aware of the consequences of the leakage cylinders. If this person would have delivered the cylinder on a week day then the neighbours would received the cylinder on our behalf and they would have kept it inside house and i am not sure what would have happened in the evening when we would have come back. Today morning i went to the Gas Agency directly and reported this issue, but it does not seem that they have taken this seriously. Hence i kindly request you to consider this complaint seriously and request you to take necessary steps for our safety as this is repeating for the 2nd time. Additionally the bill they provided for the Cylinder is for an amount of 406.50 Rs, but the amount which was received is 440 Rs.When asked they stated that it is for the transportation and service charge but bill was not provided. They also don't carry a weighing scale at the time of delivery. Also please insist them to attend the calls on sunday's if they deliver the GAS Cylinder. I appreciate your intervention on this and provide a safe environment. Thank You, Sathish.M