Indane — Very arrogant and Unruly staff at Vikas Distributors; Delay in Burner inspection and forced sale of accessories

Complaint regarding Indane LPG Dealer: Vikas Distributors under district North 24 Parganas, West Bengal. I intend to take a new connection but have been harassed by arrogant & unruly staff at Vikas Distributors. I have visited the office several times in two weeks but have been disappointed all the time by their very arrogant and humiliating behaviour. Still, they have not even accepted my application. I had filled up the KYC form online and visited the Vikas Distributor's office two weeks ago. They did not acknowledge the KYC form and asked me to fill up their form again. I did the same and tried to submit the form with all the supporting documents. Firstly, they asked me to buy all the accessories and pay Rs 7500. I was surprised and told them that I already have LPG stove and just need connection with two cylinders and pressure regulator. They told that it is not possible. I was told to come next day and write an application as to why I don't need LPG stove. I wrote the application and they asked me to pay Rs 250 for burner inspection. I paid the money that time only on 11th April. They told me that I would have to still buy other accessories and pay Rs 4200. Moreover, they told me that they would accept my application only after burner inspection. It has been a week since then but still no body has come for burner inspection. I have called atleast 4-5 times but all invain. Even today, I had called them as to when they are coming for burner inspection and they have asked me to visit the office again on Monday. Do I don't have any other job than this that I keep on visiting their office and keep on calling them when they don't seem at all to do anything. The staff at this dealer's office are so arrogant that they think themselves to be GOD. They talk in such a way as I am begging something from them. Why this kind of attitude. Are they there to serve customers or harass them. The security deposit would be Rs 2900 for two cylinders and Rs 150 for pressure regulator, total being Rs 3050. So, why am I asked to pay Rs 4200 and forcibly asked to take other accessories as they are adamant that they won't give connection otherwise.