[Resolved]  India Infoline Limited — bad service by my relationship manager

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, This is in regards to the complaint against my relationship manager Ms Neha ( NEHA [protected]) Myself Deepa Ayre ([protected]) having a broking ac in indiainfoline, its been almost more than a month I have done trading of Rs 4000/- suggested my broker ms neha but till date the money has not yet been transferred in my account . when asked ms neha said 1000 will be transferred in my demat ac as per the rules and the balance amt will be credited to my personal account (corporation bank ac) whatever she said I agreed without uterring a word but still there is no feed back from her . inspite of several reminder after reminder yet there is no feed back from her. Everytime when contacted somehow she places some or the other stupid explanations. Every time when somehow I contact she misguides me by saying he is on the job from her end its all done there is a delay from the other department due to the details which u have send from the unregistered email id, though I explained ms neha that I have forgotten my password so is the reason from sending the details from other existing id. Still there was no response from her end, ultimately I had to create a new password and again after communicating with her I send all the required details from my registered id which is ([protected]@rediffmail.com) . Inspite of all this efforts as usuall again there was no response from her end . Several times I must have called her but she is least bothered to attend my call from my cell unless I call her from unknown nos, again I get an excuse saying it is under process etc etc, madam you will have to send us a blank cheque inorder to process it further, again when contacted as usuall she will never attend my call unless I call her from the different nos, again I keep on getting excuses that I haven’t received any email from you, inspite of resending her again and again everytime I have to call her and remind her though she doesn’t attend my call even after taking this lightly everytime I have to give her a call for the follow up she is least bothered, don’t understand if she is not interested why is she sitting on that chair . one more thing somehow by gods grace even if I I get her on the line, she gave me explanation that madam the cheque which u have snd me is 10 digit account no it cannot be accepted it should have 12 digit account no . do u think it is acceptable, when asked she says madam let me ask the accounts dept, till now I haven’t got any feedback from her, literally feed up n sick of this kind of service tht she is sitting and giving her customers. From morning till evening i have to keep my work aside and just to call her now she will pick up, need to know why is it so, inspite of all this I take it very calmly. What is her problem, Its my kneen request to the senior most person pls pls I would like to change my relationship manager and pls do take a strick action against ms neha, would appreciate if you can assist some other executive at my service . Cc: MS NEHA Thanks and Regards Deepa Ayre