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I also had same issue. Gold auctioned without notice so kindly reply me back on filing a complaint for the same. Also I have not got any difference amount also as they said all the auctions were in loss.
disputesolvers's reply, Apr 11, 2022
They are legally bound to give ex gartia payment to their customers if they auctioned pledge property, they are also bound by RBI rules, if not followed by them, you can file your complaint in banking ombudsman as well as you can approach High Court of your jurisdiction by civil writ.
They are legally bound to give ex gartia payment to their customers if they auctioned pledge property, they are also bound by RBI rules, if not followed by them, you can file your complaint in banking ombudsman as well as you can approach High Court of your jurisdiction by civil writ.
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I am also iifl gold loan customer having same issues as like you, I am going to file an PIL in Supreme court against iifl and RBI, can you please share your mail id so that we can collect a data. My mail id is [protected]@gmail.com