India Post — Documents not yet delivered one week over

Address:560057

I posted a document on 12/4/16 but till now it's not yet delivered i given written complaint also but no use kindly help
It's t.Dasarahalli post bangalore 560057
If i call to that post office they simply telling like they won't maintain any records for ordinary post and all so due to this they are helpless and they can't help me anything in this please kindly help

Regards
Suresh
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