India Post — Non/delayed delivery of speed post

Address:	Pune, Maharashtra, 411057
Website:	www.indiapost.gov.in

I am expecting a parcel delivery through speed post. The parcel, containing some important documents was dispatched from Sawantwadi, dist. Sindhudurga on 27th Oct 2015 by speed post at an address at Wakad, Pune. Bill no is EM[protected]IN. However, till date, the parcel has not been delivered by the post despite we paying for the speed post service. Online tracking status shows that it has reached Infotech Park (Hinjawadi) S.O post office. Status as of 2nd Nov 2015 is "Bag Opened". After calling up the hinjewadi post office we were told that they are unable to locate the envelope and shall search for it and get back to us. However, its been so many days, but nobody has got back to us yet. Due to this prolonged delay, we are suffering financial loss. And the post doesnt seem to care about the delivery. Its absolutely pathetic service from postal office and we are suffering due to the same. Plz look into the matter urgently. We would like to claim financial loss to the post. Also, we demand refund of speed post fees, since the parcel hasn't reached us in due time as per speed post service.