India Post — Not Delivered article and no information available

Address:

Kottayam, Kerala

1. Tracking id- CL[protected]IN. 2. Booked on 19/06/015. To Ascomp Inc, Mayapuri ( From Pala Head PO ) 3. Address is 100% ok since I send the item two times succesfully through india-post 4. Now its 12 days but no information available. Dont know whether it delivered or lost or where is the item. 5. The item was shipped to the company named ascomp.inc delhi for refund since the product is inappropriate for me. The item cost 8000rs. The refund amount was 5000rs. I could show my e-mail if you need proof 6. It was expected to deliver within 4-5 days of time as promised by the person at the counter. Previously I send it through speedpost but the employee at the counter convinced me no need to send it through speedpost. So I send it as normal parcel. Previously it cost around 500rs but this time it was only 148rs. I asked twice or thrice about the price difference but the person at the counter said no problem in sending as normal parcel and it will deliver without any problem 7. Now no information available. I lost my product and my refund too. I contacted the Head PO but they are refusing to do anything saying they cannot do anything on this issue. I need to solve it my own by filing a complaint. I dont know where to complain. I made a complaint at the India-Post website. It registered -[protected]. But after that no information about the complaint too!!! Complaint id at India-Post website - [protected] Please help me anyone Haridas P G [protected] [protected]@gmail.com