India Post — Rude behaviour of the postmaster

Address:

Mumbai City, Maharashtra

I had placed a request for my NSE since the query has already been raised on 5th Nov at the Orlem Post Office Mala West, I called them today to check the status however the Post Master was very rude when he asked me the date of the query submission I had clearly told him that I don't have the certificate handy to which he replied that we cant check without the date, I told him that I don't roam with the certificate my name should suffice however he just kept on interrupting and would not just listen to me, I tried raising a complaint on the Indian post office website but it allows on 200 characters in which would not be able to explain the issue as well...I need someone to contact me from the post office to explain why do we have to always face rude behavior from the employee at the post office when we are asking about our money and not their personal money, their behavior is the only reason I have not continued with the Post Office service for any further investment of mine, whenever you visit the postoffice atleast 2 or 3 customer have to go through this rude behavior from the employee there, if the post master himself is so rude what I expect from others I even asked his name when I called back however he refused and just stated I am post master what a rude behavior.

I need to understand why is taking a month to sort my issue and want to know if the Post Office department actually are serious about these issue.