India Today Group — Subscription gift not as per confirmation and poor service of we care( Customer care)

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Kolhapur, Maharashtra

I have subscribed for India Today English on 21st Jan2015 for three years. The Subscription No. ITE 217088 .For three years subscription India Today offered " RUSSELL HOBBS Iron " as free gift which was Steam Iron having ceramic coated Sole plate. India Today confirmed my subscription through the letter dated 23rd Jan 2015 and assured that the gift will be dispatched within 8 - 10 weeks. After 11 weeks I sent reminder for the gift. We care replied that the "Russell Hobbs Iron " is out of stock and offered alternate gift of " KENSTAR IRON " . Further they have assured that the alternate gift is of same quality and same price( we care E-mail on 21st apr2015). As per the assurance I have confirmed for alternate gift . After continuous follow-up I received the alternate gift of " KEN STAR IRON " which was ordinary dry Iron having MRP Rs 699.0 while online price of the "Russell Hobbs iron" was @ Rs 2000.0. further the Iron which I have received is damaged one having cracks at sole plate. I had sent E-mail on 15th May, 18th May and 20th May 2015 regarding this matter along with Photos of the brochure from India Today and the damaged iron . but India Today did not replied to my E-mails. The photos of the Brochure and damaged Iron which I received are attached.