[Resolved]  India Yamaha Motor Pvt. Ltd. — Problem in Yamaha Saluto disc bike

Address:Dehradun, Uttarakhand, 248001
Website:www.yamaha-motor-india.com

Dear Sir,

1) I had purchased Saluto Disc Bike on 19/08/2015 from the Seventy Motors, the authorized dealer of India Yamaha Motor Pvt Ltd i.e. in Dehradun vide cash memo receipt no1888 dt 19/08/2015 and invoice no YV-715 dt 19/08/2015
2) The bike has two years comprehensive warranty besides the 36 months extended warranty for Engine including carburetor, air induction system, electrical including wiring Harness & FI system.
3) Sir from the very beginning I had very bad experience of my Saluto bike. On the very first day Self start system stopped working. The bike from the very beginning is not giving smooth riding. I was thinking after the first service of the bike, the problem will automatically be resolved. But after the first service when I noticed the same discomfort during riding of bike i.e. bike is taking jurk while changing the gear and accelerating the speed from low to high. Then I brought this problem in the picture of the service centre i.e. Seventy motors. Every time when I went to the service centre, service staff made adjustment in the fuel & air mix and says that the bike will now run smoothly. I went to service centre more than five occasions with the similar problems. Every time they adjusted fuel & air mix setting and give me assurance that now your bike will be run smoothly. On 11/09/2015 when my bike service was due, I left the bike in Seventy motors, Dehradun .
Contd…..2


-2-
I also brought out the problem in the bike when I handed over the bike to service centre with the hope that now my problem will be solved. The service centre told me that Senior Service engineer is reaching Dehradun on 15/12/2015, you come and tell him in details the problems you are facing in the bike. I reached at the service station and met with the service engineer Mr Puneet . He patiently listened my problem and asked me to come tomorrow. When called by the service engineer at the service centre on 16/12/2015, I reached service centre and on his advice I took test drive of my bike on. During the trial run on 16/12/2015, I found the following problems in bike;
a) Due to adjustment of air fuel mix the knocking sound in bike has been increased and in slow speed when clutch is applied the acceleration in the bike suddenly increases and I was narrow escaped due to suddenly increasing of acceleration in bike.
b) The self start system of the bike on normal pushing of switch button is not starting the bike even on applying choke. The choke in the bike is ineffective. The bike is only starting when self alongwith accelerator is used.
c) Pick up of the bike and average is also affected to some extent.
d) On my request trial run was arranged by seventy motors on the new bike on 19/12/2015 . I feel great difference in riding the new bike as compared to my only 2500 km mileage run bike.
e) Service engineer was forcing me to pick up the bike from the service centre after attending little bit adjustment in bike without completely resolving my problem. I left the bike in service centre on 11/12/2015 and picked up the bike on 19/12/2015 when I saw that the service centre is making no more efforts and paying no attention to resolve my grivenances for the bike.
4) I have also registered my complaint in the company through customer care vide complaint number IC-22020-S8Q7. The complaint has not been resolved so far. Meanwhile I received an email from the company on dt 17/12/2015 your complain has been closed. The complain has been closed without consulting me and obtaining my feed back.
Contd…..3

-3-
5) In above compelling circumstances, I once again request you to kindly resolve my grievance within 15 days or replace my bike with the new one or refund my money otherwise I will be forced to take necessary action by initiating the complain against the company and service centre in media as well as in the cosumer forum under the consumer protection act of 1986 or at any other forum as deemed fit at your risk & cost. I will also seek compensation for the mental agony caused due to deficiency in services.
Yours truly,


(Jitendra Narula)
29 Chakrata Road
(Yamuna Colony Road)
Dehradun
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Jitendra Narula,

We regret for the inconvenience caused to you, We request you to please mail us your complaint using this link - http://www.yamaha-motor-india.com/contact-us.html

Warm Regards
India Yamaha Motor

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yamaha Motor India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    72%
    Complaints
    3267
    Pending
    0
    Resolved
    2264
    Yamaha Motor India Address
    Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
    View all Yamaha Motor India contact information