Indiabulls Housing Finance Limited — Processing fees taken by giving false commitment

Address:Gurgaon, Haryana

I have purchased a flat from Supertech for which I need home loan, I was routed to Indiabulls Housing Finance Limited. I was contacted by Munna Ray who is Sales Representative from Indiabulls. At the time of form filling, I was informed that Processing fees will be INR 10000 + taxes (payment to be made in 2 phases, 50% in each phase) and rate of interest will be 10.10%. As I agreed to above mentioned processing fees, I gave a HDFC Cheque # 56510 with amount of INR 5618 (got cleared from HDFC Bank on 20th March). I received Sanction Letter email from Indiabulls (from Saurabh Singh singh.[protected]@indiabulls.com) on 17th March. Now, when I looked at the sanction letter, I observed that processing fees was mentioned as INR 35113 and rate of interest at 11%. As mention in the email, I contacted Saurabh and expressed my concern as the processing fees & rate of interest was not in line with the commitment that was made to me at the time of filling form. Saurabh assured that he would look into it and get back to me. Later, above mentioned cheque was cleared from bank on 20th March. By this time, I had not heard anything from Indiabulls. Now, I contacted Dharam Singh @ [protected] (relationship manager at Indiabulls) and expressed my concern to him as well. I was told that I will be charged as per the sanction letter and nothing can happen now. I was disappointed with the response and said that I am not willing to take this loan if this is the case as Indiabulls is not sticking to initial commitments. To which, Dharam Singh responded that it is your decision and we would not be refunding your amount. After this I had sent 2-3 emails to Indiabulls and no one from Indiabulls ever acknowledged or reverted on my emails. To me, this is a sheer case of fraud and cheating, wherein money was taken from my by doing fake and incorrect promises. I am looking for help/advise as I need my money back that has been taken from me by giving false commitments.
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