[Resolved]  Indian Army — Misbehavior from your staffs for the 2nd time, and no response to the mail forwarded to the complaint cell for the last 45 days

Address:

Ernakulam, Kerala

Sent: Fri, 23 May 2014 14:00:31
To: "[protected]@repcohome.com"<[protected]@repcohome.com>
Subject: Misbehavior from the staff for the 2nd time
Dear Sir,

I am holding a loan account from your Eranakulam branch with the proposal number[protected] and am facing misbehavior from your staff for the second time.

One girl called my wife and told me to remit the EMI and my wife asked to her to provide the account number to transfer the amount, as my mother had a surgery last week and she is unable to move without some ones help, hence she said that she will make the payment through the nearest bank in my place and am not able to come to the office, as i am working in Indian Army, and my wife is staying at home with my mother and 12 year old son.

My self had submitted cheques for EMI and your staff calculated the EMI at 11% at the time of final payment from our end and later (after some days) the girl called my wife and told that they are not able to present that cheque as the interest rate was 11.35% at final payment time, even my self accepted the conditions and we told to your staff to present the existing cheque and will make the remaining difference amount together when I comes or my brother back from his working place, Without accepting any of my request they suggested to make the payment every month as interest and we are following their instructions, but this time the girl who called to my wife and shouted like a psycho for the 2nd time. In march I was not able to make the payment and my wife called to confirm the amount with the interest that time also the same girl shouted to her. Being a customer I feels very bad and decided to rise a complaint against this matter, and now its almost 45 days completed after raising the complaint to the complaint cell, before getting a proper feed back yourpeople send a legal notice to me and my wife, also send to my brother who is the guarantor for the deal

Shibu