[Resolved] Indian Bank — ATM transaction failed dated Nov 15th 2012 Reg.., | |
DATE: APRIL 13, 2014
Dear sir/Madam
Sub: ATM transaction failed dated: Nov 15, 2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Excess Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank & Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof
not provided to customer as CCTV footage and Technical error code
Please justify and resolve at the earliest .
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, Tiruvallur (District), TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com<mailto:[protected]@gmail.com>
Case details given below:
Indian bank nodal officer forward to HON'BLE BANKING OMBUDSMAN and complainant,
the following proof provided by Laxmi vilas bank ltd.
1. Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction
2. CCTV footage not available and machine break down not
applicable provided
by Laxmi vilas bank ltd.
COMPLAINANT COUNTER : As per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65
Description: processor not communicating with the modem correctly
Possible case: this is normally a terminal problem .the modem or the main
board may cause the problem.
Results: no money is dispersed, screen and receipt display system
unavailable.
EJ proof:
NOV 15, 2012 12:40 003DM439
REF. NO:[protected]
CRD NO:[protected]
ACC:
TXN: CASH WITHDRAWAL
DESC: EXCEEDS DAY COUNT
RESP: 65
REQ NOT SERVICED
[protected]
[protected]
NOV 15, 2012 12:41 003DM439
REF.NO <http://ref.no/>:[protected]
CRD:[protected]
ACC:
TXN: CASH WITHDRAWAL
DISP: RS 10000.00
00 00 20 00
RESP: 00
REQ SERVICED-
[protected]
[protected]
NOV 15, 2012 12:43 003DM439
REF.NO <http://ref.no/>:[protected]
CRD: [protected]
ACC:
TXN: CASH WITHDRAWAL
DISP: RS 2000.00
00 00 04 00
RESP: 00
REQ SERVICED
[protected]
==============================================================================
from:
*RTI DESK AT CORPORATE OFFICE* <[protected]@indianbank.co.in>
to:
ATMSC_CASH <[protected]@indianbank.co.in>
cc:
[protected]@gmail.com
date:
Wed, Mar 27, 2013 at 10:11 AM
subject:
FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by:
indianbank.co.in
:
Dear sir,
we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.
We forward the complaint to for doing the needful.
Chief Manager (CSC)
________________________________
from:
*IND MAIL* <[protected]@indianbank.co.in>
to:
"[protected]@gmail.com" <[protected]@gmail.com>
date:
Thu, Mar 28, 2013 at 6:08 PM
subject:
Your email regarding ATM transaction
mailed-by:
indianbank.co.in
[image: https://mail.google.com/mail/u/0/images/cleardot.gif]
With reference to your email dated 22/03/2013
We hereby wish to inform you that since the acquiring bank has rejected the
claim made by our Bank and also provided the mandatory proof for the
transaction the request for reimbursement of amount debited for the
transaction made through ATM could not be consider.
This is for your information.
WITH REGARDS.
CO/CSC
[protected][protected][protected][protected]--------
complainant :
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, Tiruvallur (District), TAMILNADU,
INDIA
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com<mailto:[protected]@gmail.com>
complainee :
NODAL OFFICER:
MR.N.K.SHARMA
Deputy General Manager
The Lakshmi Vilas Bank Ltd
Planning & Development Department
Administrative Office
Salem Main Road, Kathaparai
KARUR - 639 006.
TAMILNADU. INDIA
Ph.No:[protected] to 220060;
Extension no: 493
Email Id: nksharma.[protected]@lvbank.in
PRINCIPAL NODAL OFFICER:
MR.A.SHANKAR
General Manager - Business
The Lakshmi Vilas Bank Ltd
Administrative Office
Salem Main Road, Kathaparai
KARUR - 639 006.
TAMILNADU. INDIA
Ph.No :[protected] to 220060 ;
Extension no: 436
Email Id: [protected]@lvbank.in Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Global
Banking Issues Network - GBIN
Our network is here to encourage all
banks to be more efficient and help bank customers resolve failed or incomplete
transactions with any bank worldwide in the quickest possible time. As a
customer, you need to complain and make your voice heard.
Monday, 21 April 2014
INDIAN BANK / INDIA / ATM CARD / BANK DEBIT
WITHOUT CASH DISPENSING
The Bank Name:
Indian Bank
Customer Name: G
.Venkata Subbaiah
Bank Account Number: 96xxxxx70
Transaction Amount: 10, 000
Date of transaction: 15 November
2012
ATM Location or Website transaction occurred: Lakshmi vilas ATM
bank Tirupathi, Andra Pradesh
Other information on the issue:
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank
Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same
debited from my account. During transaction system and receipt display
unavailable due to technical problem. Excess Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE
BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank &amp; Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and resolve at the earliest .
With regards
G.venkata subbaiah (Tirupati, Andhra Pradesh, India)
at 01:28
Labels: Banking
in India
Location: Tirupati, Andhra Pradesh, India
9 comments:
Anonymous31
May 2014 15:59
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir
Please see the trailing mail relating to failed ATM transaction, wherein the
card issuer bank is Indian Bank. In t/o Para 2(a) of Circular
DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of
failed transaction to the customer is to be made by the issuer bank and as the
issuer bank (Indian Bank) is located in Chennai, we are forwarding this
complaint to your office for necessary action.
with regards
Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad
________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who
was earlier posted at Hyderabad for necessary action at your end.
Regards,
Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank &amp; Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
[protected][protected][protected][protected][protected][protected]
from: IND MAIL
to: "[protected]@gmail.com"
date: Thu, Mar 28, 2013 at 6:08 PM
subject: Your email regarding ATM transaction
mailed-by: indianbank.co.in
With reference to your email dated 22/03/2013
We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and
also provided the mandatory proof for the transaction the request for
reimbursement of amount debited for the transaction made through ATM could not
be consider.
This is for your information.
WITH REGARDS.
CO/CSC
[protected][protected][protected][protected][protected][protected]
! Report Spam
Reply
Anonymous1
June 2014 03:20
ATM transaction failed dated:15.11.2012 Reg...,
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir
Please see the trailing mail relating to failed ATM transaction, wherein the
card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11
dated May 27, 2011, the reimbursement of failed transaction to the customer is
to be made by the issuer bank and as the issuer bank (Indian Bank) is
located in Chennai, we are forwarding this complaint to your office for
necessary action.
with regards
Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad
________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who
was earlier posted at Hyderabad for necessary action at your end.
Regards,
Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Date: 30.05.2013
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank &amp; Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give your valuable suggestion.
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
Reply
Anonymous20
July 2014 02:32
ATM technical expert’s report
Sub: Ten thousand rupees wrongly debited in Laxmi vilas ATM bank, Tirupathi,
Andhra Pradesh, INDIA dated 15.11.2012 Reg..,
from: Sarah Matta
to: "g.venkata subbaiah"
date: Mon, Jun 10, 2013 at 10:18 PM
subject: RE: MOBILEMONEY Homepage Contact
mailed-by: mobilemoney.net
: Important mainly because of the words in the message
If amount was taken out of
your account, you will need to file a dispute
with your financial institution.
Many Thanks,
Sarah Matta
MOBILEMONEY
941 Calle Negocio
San Clemente, CA 92673
P[protected] x 208
F[protected]
[protected]@mobilemoney.net
-----Original Message-----
From: g.venkata subbaiah [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2013 6:03 AM
To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net
Subject: MOBILEMONEY Homepage Contact
Name: g.venkata subbaiah
Email: [protected]@gmail.com
Phone: +91 [protected]
Comment or Question: I had requested withdrawal transaction ten thousand rupees
one time only, I am not able receive cash, but debited ten thousands from my
account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial
institution comment is transaction is successful, actually transaction
failed .which are correct ? Please give your valuable suggestion
Customer details:
Name: g. Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch
Tiruvallur (DT)
Tamilnadu
Mobile no: +91 [protected]
E mail ID: [protected]@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi, RTC bus stand
State: Andhra Pradesh
Wrongly debited amount:
ten thousands
Reply
Anonymous25
July 2014 00:45
from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint
against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.
Madam/ Dear Sir,
We are in receipt of your representation against the decision of Banking
Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination
and we will revert back to you in due course.
Regards,
J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001
Reply
Anonymous27
July 2014 06:13
from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint
against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.
Madam/ Dear Sir,
We are in receipt of your representation against the decision of Banking
Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank.
The matter is under examination and we will revert back to you in due course.
Regards,
J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001
Reply
Anonymous29
July 2014 14:43
from: RTI DESK AT CORPORATE
OFFICE
to: ATMSC_CASH
cc: [protected]@gmail.com
date: Wed, Mar 27, 2013 at 10:11 AM
subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by: indianbank.co.in
:
Dear sir,
we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.
We forward the complaint to for doing the needful.
Chief Manager (CSC)
________________
Reply
Anonymous29
July 2014 14:54
Your complaint ported in
Grievance redress site of Govt. of India
Inbox IND MAIL
[protected]@indianbank.co.in, Mar 28, 2013 at 2:08 PM
To: "[protected]@gmail.com" [protected]@gmail.com Reply
to all Forward Print Delete Show original
Attn Mr. G.Venkatasubbaiah
Dear Sir
Sub: Your complaint ported in Grievance redress site of Govt. of India.
With reference to the above we understand that the transactions were made at
Point of Sale through MasterCard. For the transactions the acquirer Bank has claimed funds from us. Hence
out ATM Center has raised charge back claim. The fate will be known
after 45 days as per the prevailing arrangement for settlement of MasterCard
transactions made at Point of Sale. This is for your kind information.
Regards,
.Rajagopal, Chief Manager, Indian Bank, Corporate Office, Customer Service Cell
Reply
Anonymous3
August 2014 05:48
This
comment has been removed by a blog administrator.
Reply
Anonymous4
August 2014 00:38
FW: sub : ATM transaction
failed dated :15.11.2012 Reg..,
Inbox
Add star
Naik, A D
AttachmentThu, Jun 13, 2013 at 2:22 PM
To: "[protected]@gmail.com"
Reply | Reply to all | Forward | Print | Delete | Show original
Customer Service Department
Reserve Bank of India
Central Office
Madam/ Dear Sir,
We acknowledge receipt of
your e-mail in [protected]@rbi.org.in.
With Regards,
AGM, CSD,
RBI, CO, Mumbai.
From: CGMCSD
Sent: Monday, June 03, 2013 11:19 AM
To: Naik, A D
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Madam/Dear Sir,
Regards,
For CGM, CSD
RBI, Mumbai
From: Gopal, A Krishna
Sent: Thursday, May 30, 2013 9:59 AM
To: CGMCSD
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear Sir,
For information and
necessary action, if any.
Rgds
A Krishna Gopal
Joint Legal Adviser
From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:21 AM
To: Gopal, A Krishna
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Date: 29.05.2013
https://mail.google.com/mail/u/0/images/cleardot.gif
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank &amp; Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no: 96xxxxx70
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no: 504433xxxxxxxxxx922
Mobile no: +91 xxxxxxxx56
Mail id: [protected]@gmail.com
Case details given below:
Indian bank nodal officer forward to BANKING OMBUDSMAN and complainant,
the following proof provided by Laxmi vilas bank ltd.
1. Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction
2. CCTV footage not available and machine break down not applicable provided by
Laxmi vilas bank ltd.
COMPLAINANT COUNTER
: As per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65
Description: processor not communicating with the modem correctly
Possible case: this is normally a technical problem .the modem or the main
board may cause the problem.
Results: no money is
dispersed, screen and receipt display system unavailable.
EJ proof:
NOV 15, 2012 12:40 003DM439
REF. NO:[protected]
CRD NO: 504433xxxxxxxxxx922
ACC:
TXN: CASH WITHDRAWAL
DESC: EXCEEDS DAY COUNT
RESP: 65
REQ NOT SERVICED
Reply
Banking Issues Network - GBIN
Our network is here to encourage all
banks to be more efficient and help bank customers resolve failed or incomplete
transactions with any bank worldwide in the quickest possible time. As a
customer, you need to complain and make your voice heard.
Monday, 21 April 2014
INDIAN BANK / INDIA / ATM CARD / BANK DEBIT
WITHOUT CASH DISPENSING
The Bank Name:
Indian Bank
Customer Name: G
.Venkata Subbaiah
Bank Account Number: 96xxxxx70
Transaction Amount: 10, 000
Date of transaction: 15 November
2012
ATM Location or Website transaction occurred: Lakshmi vilas ATM
bank Tirupathi, Andra Pradesh
Other information on the issue:
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank
Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same
debited from my account. During transaction system and receipt display
unavailable due to technical problem. Excess Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE
BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank &amp; Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and resolve at the earliest .
With regards
G.venkata subbaiah (Tirupati, Andhra Pradesh, India)
at 01:28
Labels: Banking
in India
Location: Tirupati, Andhra Pradesh, India
9 comments:
Anonymous31
May 2014 15:59
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir
Please see the trailing mail relating to failed ATM transaction, wherein the
card issuer bank is Indian Bank. In t/o Para 2(a) of Circular
DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of
failed transaction to the customer is to be made by the issuer bank and as the
issuer bank (Indian Bank) is located in Chennai, we are forwarding this
complaint to your office for necessary action.
with regards
Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad
________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who
was earlier posted at Hyderabad for necessary action at your end.
Regards,
Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank &amp; Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
[protected][protected][protected][protected][protected][protected]
from: IND MAIL
to: "[protected]@gmail.com"
date: Thu, Mar 28, 2013 at 6:08 PM
subject: Your email regarding ATM transaction
mailed-by: indianbank.co.in
With reference to your email dated 22/03/2013
We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and
also provided the mandatory proof for the transaction the request for
reimbursement of amount debited for the transaction made through ATM could not
be consider.
This is for your information.
WITH REGARDS.
CO/CSC
[protected][protected][protected][protected][protected][protected]
! Report Spam
Reply
Anonymous1
June 2014 03:20
ATM transaction failed dated:15.11.2012 Reg...,
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir
Please see the trailing mail relating to failed ATM transaction, wherein the
card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11
dated May 27, 2011, the reimbursement of failed transaction to the customer is
to be made by the issuer bank and as the issuer bank (Indian Bank) is
located in Chennai, we are forwarding this complaint to your office for
necessary action.
with regards
Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad
________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who
was earlier posted at Hyderabad for necessary action at your end.
Regards,
Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Date: 30.05.2013
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank &amp; Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give your valuable suggestion.
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
Reply
Anonymous20
July 2014 02:32
ATM technical expert’s report
Sub: Ten thousand rupees wrongly debited in Laxmi vilas ATM bank, Tirupathi,
Andhra Pradesh, INDIA dated 15.11.2012 Reg..,
from: Sarah Matta
to: "g.venkata subbaiah"
date: Mon, Jun 10, 2013 at 10:18 PM
subject: RE: MOBILEMONEY Homepage Contact
mailed-by: mobilemoney.net
: Important mainly because of the words in the message
If amount was taken out of
your account, you will need to file a dispute
with your financial institution.
Many Thanks,
Sarah Matta
MOBILEMONEY
941 Calle Negocio
San Clemente, CA 92673
P[protected] x 208
F[protected]
[protected]@mobilemoney.net
-----Original Message-----
From: g.venkata subbaiah [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2013 6:03 AM
To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net
Subject: MOBILEMONEY Homepage Contact
Name: g.venkata subbaiah
Email: [protected]@gmail.com
Phone: +91 [protected]
Comment or Question: I had requested withdrawal transaction ten thousand rupees
one time only, I am not able receive cash, but debited ten thousands from my
account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial
institution comment is transaction is successful, actually transaction
failed .which are correct ? Please give your valuable suggestion
Customer details:
Name: g. Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch
Tiruvallur (DT)
Tamilnadu
Mobile no: +91 [protected]
E mail ID: [protected]@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi, RTC bus stand
State: Andhra Pradesh
Wrongly debited amount:
ten thousands
Reply
Anonymous25
July 2014 00:45
from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint
against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.
Madam/ Dear Sir,
We are in receipt of your representation against the decision of Banking
Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination
and we will revert back to you in due course.
Regards,
J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001
Reply
Anonymous27
July 2014 06:13
from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint
against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.
Madam/ Dear Sir,
We are in receipt of your representation against the decision of Banking
Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank.
The matter is under examination and we will revert back to you in due course.
Regards,
J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001
Reply
Anonymous29
July 2014 14:43
from: RTI DESK AT CORPORATE
OFFICE
to: ATMSC_CASH
cc: [protected]@gmail.com
date: Wed, Mar 27, 2013 at 10:11 AM
subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by: indianbank.co.in
:
Dear sir,
we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.
We forward the complaint to for doing the needful.
Chief Manager (CSC)
________________
Reply
Anonymous29
July 2014 14:54
Your complaint ported in
Grievance redress site of Govt. of India
Inbox IND MAIL
[protected]@indianbank.co.in, Mar 28, 2013 at 2:08 PM
To: "[protected]@gmail.com" [protected]@gmail.com Reply
to all Forward Print Delete Show original
Attn Mr. G.Venkatasubbaiah
Dear Sir
Sub: Your complaint ported in Grievance redress site of Govt. of India.
With reference to the above we understand that the transactions were made at
Point of Sale through MasterCard. For the transactions the acquirer Bank has claimed funds from us. Hence
out ATM Center has raised charge back claim. The fate will be known
after 45 days as per the prevailing arrangement for settlement of MasterCard
transactions made at Point of Sale. This is for your kind information.
Regards,
.Rajagopal, Chief Manager, Indian Bank, Corporate Office, Customer Service Cell
Reply
Anonymous3
August 2014 05:48
This
comment has been removed by a blog administrator.
Reply
Anonymous4
August 2014 00:38
FW: sub : ATM transaction
failed dated :15.11.2012 Reg..,
Inbox
Add star
Naik, A D
AttachmentThu, Jun 13, 2013 at 2:22 PM
To: "[protected]@gmail.com"
Reply | Reply to all | Forward | Print | Delete | Show original
Customer Service Department
Reserve Bank of India
Central Office
Madam/ Dear Sir,
We acknowledge receipt of
your e-mail in [protected]@rbi.org.in.
With Regards,
AGM, CSD,
RBI, CO, Mumbai.
From: CGMCSD
Sent: Monday, June 03, 2013 11:19 AM
To: Naik, A D
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Madam/Dear Sir,
Regards,
For CGM, CSD
RBI, Mumbai
From: Gopal, A Krishna
Sent: Thursday, May 30, 2013 9:59 AM
To: CGMCSD
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear Sir,
For information and
necessary action, if any.
Rgds
A Krishna Gopal
Joint Legal Adviser
From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:21 AM
To: Gopal, A Krishna
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Date: 29.05.2013
https://mail.google.com/mail/u/0/images/cleardot.gif
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank &amp; Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no: 96xxxxx70
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no: 504433xxxxxxxxxx922
Mobile no: +91 xxxxxxxx56
Mail id: [protected]@gmail.com
Case details given below:
Indian bank nodal officer forward to BANKING OMBUDSMAN and complainant,
the following proof provided by Laxmi vilas bank ltd.
1. Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction
2. CCTV footage not available and machine break down not applicable provided by
Laxmi vilas bank ltd.
COMPLAINANT COUNTER
: As per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65
Description: processor not communicating with the modem correctly
Possible case: this is normally a technical problem .the modem or the main
board may cause the problem.
Results: no money is
dispersed, screen and receipt display system unavailable.
EJ proof:
NOV 15, 2012 12:40 003DM439
REF. NO:[protected]
CRD NO: 504433xxxxxxxxxx922
ACC:
TXN: CASH WITHDRAWAL
DESC: EXCEEDS DAY COUNT
RESP: 65
REQ NOT SERVICED
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
12%
Complaints
3867
Pending
0
Resolved
471
+91 44 2813 4300
PB No: 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai, India - 600014
View all Indian Bank contact information
Dear Global banking issues network
Thanking you sir
for publish the complaint, the case is going on since 2012. I am giving
complaints to bankers and RBI officials, not yet get solution. Please case
transferred to further quarter for solution
Thanks & Regards
G venkata
subbaiah
Enclosed reports: 1.ATM complaint description
2. ATM
technical export’s report
Gnithesh Gattamaneni
<[protected]@gmail.com>
Sun, Jun 15, 2014 at 11:57 AM
To: bochennai
<[protected]@rbi.org.in>
Cc: cgmcsd
<[protected]@rbi.org.in>, dgkale <[protected]@rbi.org.in>,
[protected]@rbi.org.in, akgopal <[protected]@rbi.org.in>, csreerangini
<[protected]@rbi.org.in>, nodalofficer
<[protected]@indianbank.co.in>, indianmail
<[protected]@indianbank.co.in>, RTI DESK AT CORPORATE OFFICE
<[protected]@indianbank.co.in>, "principalnodalofficer.vasant"
<principalnodalofficer.[protected]@lvb.in>, "nksharma.vasant"
<nksharma.[protected]@lvb.in>, "Elanthirayan.muthaiyan"
<Elanthirayan.[protected]@lvbank.in>, "vembu.sankaran" <vembu.[protected]@lvbank.in>,
tirupathi <[protected]@lvb.in>, Indian Bank Customer Complaint
<[protected]@indianbank.co.in>, [protected]@gmail.com,
atmsc_cash <[protected]@indianbank.co.in>
Reply | Reply to all | Forward | Print | Delete | Show
original
To
HON’BLE BANKING OMBUDSMAN, CHENNAI
Madam/Dear sir,
Sub: ATM transaction failed dated 15th November
2012 Reg…,
Thanking you
sir/madam for registering the complaint vide Reg no: [protected] against Indian bank June
12, 2014
In this
case Hon’ble Banking Ombudsman Chennai office registered complaints are given
below
1. Complaint
no: 003351 against Indian bank dated : Dec 13, 2012
2. Complaint
no:004871 against Laxmi vilas bank dated
: March 11, 2013
3. Complaint
no :[protected]
Totally four complaints registered, as per
my personal opinion examine is very poor stating that repeatedly registered
complaints and disposed after three months .
Complainant is demanding for actual report
since 2012, no response from bankers.
Please note that acknowledge the below the
complainant counter and amendment the vide letter No: CSC: BO: 965:[protected]
and refund the wrongly debited amount in my account at the earliest .
Thanks & regards
G .venkata subbaiah
Indian bank nodal officer forward to
HON'BLE BANKING OMBUDSMAN the following proof provided by Laxmi vilas bank ltd
vide letter no : CSC:BO:965:[protected] dated :19.02.2013 .
Indian bank nodal officer
provided proof: Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction
COMPLAINANT COUNTER:
As per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65, which
Description: processor not communicating with the modem
correctly
Possible case: this is normally a terminal problem .the modem or the main
board may cause the problem.
Results: no money is dispersed,
screen and receipt display system
unavailable.
EJ proof:
NOV 15, 2012 12:40 003DM439
REF. NO:[protected]
CRD NO:[protected]
ACC:
TXN: CASH WITHDRAWAL
DESC: EXCEEDS DAY COUNT
RESP: 65
REQ NOT SERVICED
[protected]
[protected]
NOV 15, 2012 12:41 003DM439
REF.NO <http://ref.no/>:[protected]
CRD:[protected]
ACC:
TXN: CASH WITHDRAWAL
DISP: RS 10000.00
00 00 20 00
RESP: 00
REQ SERVICED-
[protected]
[protected]
NOV 15, 2012 12:43 003DM439
REF.NO <http://ref.no/>:[protected]
CRD: [protected]
ACC:
TXN: CASH WITHDRAWAL
DISP: RS 2000.00
00 00 04 00
RESP: 00
REQ SERVICED
-----
Indian bank nodal officer provided proof:
CCTV footage not available and machine break down report not
applicable
complainant counter:
from:
*RTI DESK AT CORPORATE OFFICE* <[protected]@indianbank.co.in>
to:
ATMSC_CASH <[protected]@indianbank.co.in>
cc:
[protected]@gmail.com
date:
Wed, Mar 27, 2013 at 10:11 AM
subject:
FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by:
indianbank.co.in
:
Dear sir,
we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.
We forward the complaint to for doing the needful.
Chief Manager (CSC)
________________________________
Indian bank nodal officer provided proof: charge back report
Complainant counter:
Your complaint ported in Grievance redress site of Govt.
of India.
Inbox
IND MAIL
<[protected]@indianbank.co.in>
Thu, Mar 28, 2013 at 2:08 PM
To: "[protected]@gmail.com"
<[protected]@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Kind
Attn Mr. G.Venkatasubbiah.
Dear
sir,
Sub:
Your complaint ported in Grievance redress site of Govt. of India.
With
reference to the above we understand that the transactions were made at
Point of Sale through MasterCard. For the transactions
the acquirer Bank has claimed funds from us. Hence out ATM Center
has raised charge back claim. The fate will be known after
45 days as per the prevailing arrangement for settlement of MasterCard
transactions made at Point of Sale. This is for your kind
information.
With
Regards,
R.Rajagopal,
Chief
Manager,
Indian
Bank,
Corporate
Office, Customer Service Cell
[protected][protected]--
ATM technical
Export’s report
from: Sarah Matta <[protected]@mobilemoney.net>
to: "g.venkata subbaiah" <[protected]@gmail.com>
date: Mon, Jun 10, 2013 at 10:18 PM
subject: RE: MOBILEMONEY Homepage Contact
mailed-by: mobilemoney.net
: Important mainly because of the words in the message
If amount was taken out of your account, you will need to
file a dispute
with your financial institution.
Many Thanks,
Sarah Matta
MOBILEMONEY
941 Calle Negocio
San Clemente, CA 92673
P[protected] x 208
F[protected]
[protected]@mobilemoney.net
-----Original Message-----
From: g.venkata subbaiah [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2013 6:03 AM
To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net
Subject: MOBILEMONEY Homepage Contact
Name: g.venkata subbaiah
Email: [protected]@gmail.com
Phone: +91 [protected]
Comment or Question: I had requested withdrawal transaction ten thousand rupees
one time only, I am not able receive cash, but debited ten thousands from my
account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial
institution comment is transaction is successful, actually transaction
failed .which are correct ? Please give your valuable suggestion
Customer details:
Name: g. Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch
Tiruvallur (DT)
Tamilnadu
Mobile no: +91 [protected]
E mail ID: [protected]@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi, RTC bus stand
State: Andhra Pradesh
Country: INDIA
wrongly debited amount: ten thousands