Indian Bank — Worst customer service experience for opening an account in Indian Bank

Prasiddh Sands

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Today, that is `15-06-15 Went to open an account in the bank with E Aadhar, Pan card and Passport . Without introducer, they wont open an account it seems but i didn't have any one who holds an account in Indian bank And they are not ready to take a print of the Original passport denying that the Xerox machine or printer is for office purpose only & she is telling me to get an copy of that passport and bank statement from outside shops even though there is a big machine right in back of her chair. And after i told that i can send the e statement of the current account to their mail id they told that we cant see any mails here and our server is very slow. Moreover they told that why do you want to open a savings bank account when you already have two other savings account in other banks. its none of their business. as a citizen i pay income tax and i know why should i open an account . We have lot of other works and we cant open account in a day, told me to come tomorrow. No chairs for seating ; All I did was standing an answering them.IT was like an ladies branch and no respect to the customers & especially for opening an account. WORST WORST & HOPELESS service at Rajajinagar Indian Bank

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snraaju

from Vijayawada, Andhra Pradesh

I am having SB a/c with Indian bank since 2007, My adhar no. and phone number also linked with my account.. Recently I asked the bank officer to change my address as we have shifted to another area of the same city, and I have shown my gas delivery slip copy and electricity bill copy as proof of present address. my gas delivery address and electricity bill address differs with just 2 door numbers of the same address, and I asked to change to any of the door number, then the officer asked to present a letter from my house owner stating that I have been residing in his house, which I felt it is insult to me.Because of this change of address I am unable to submit cheque book requisition form and Atm application form. Presently I am having 3 leafs of MICR cheque book, which I am using for my self withdrawals, after this I have to use withdrawals slips. All the silly rules are for poor people, on one side Govt says to open jan dhan a/c of 0 balance with out any introducer and on the other side ur banks rules are causing troubles to the customers. Disgusting. As my gas subsidy is linked with this a/c, I am not in a position to close my a/c. When I myself came to bank with my passbook and gave a letter with my sign, I dont understand what the problem he is having to change the address, if I am not staying at that address I myself loose any cheque book or Atm card which may come through post. then why I give wrong address, I cant understand the logic. Waste banks causing troubles to common people, And those who evade loans to u are correct people for u.