[Resolved]  Indian Health Organisation — Cancellation of my policy and refund of my money

Address:

Pune, Maharashtra

I applied for the healthcare package from IHO after receiving call for promotion. But executive provided incomplete information and asked me to make the payment ASAP. I made the online payment from IHO website. At the time of verification from IHO department, I got the complete information and found that the policy will not be useful for me since the services are not available in the city I am looking for. Hence I requested for cancellation in the same verification call and asked IHO for refund. Its been 5 months now I am fighting for the cancellation but IHO is not showing any interest towards cancellation and offering me other policies. My IHO ID is IHO-2014-8/672762. Initially I was asked by IHO department to oblige to terms and condition and informed me about 1000/- deduction from my policy amount. But as per the terms and conditions, I am not applicable for any deduction and must receive full refund of my payment done which is INR 7999/-. I replied with the clauses in terms and condition and explained why I should get the full refund and asked for the reasons of INR 1000/- deduction. But I haven't received any response for the same.Please help me to get my money refunded from IHO. The customer service department too not responding for my queries and not providing any resolution. I am attaching the mail communications performed towards the cancellation of the policy. Please help me out in the matter. Thanks.