Indian Oil Corporation — Cheating in Koramangala Petrol Pump opposite to Bata

Address:Bangalore, Karnataka

Today I had my fourth experience in same IOC pump in Koramangala. I paid then 500rs to fill the petrol and the guy filled for 386 Rs and stopped filling and took the pump out of tank. Since I had previous experience, I checked the meter as soon as he stopped filling and did not give him a chance to put the pump back in to that machine and reset the meter and I caught him redhanded. This is how the whole incident panned out. The attendant invited my attention to notify me that the meter is set to zero before he started to fill fuel and set the meter to 500Rs. This, I think, is one of the brilliant tactics by them to impress us showing that they are transparent and is not going to cheat. This is where me make mistake, often, after such transparent behaviour initially the whole thing of cheating will not come to our mind. As I told earlier, he stopped filling fuel and told me that there are some offers and all something like that to deviate our attention. Since, I had previous experience, I checked the pump meter before giving him a chance to put back the pump and noticed that it was just 386Rs. I reported the same to manager and I have reported such incident before as well and no action has been taken and don't expect any action this time either. This time they said there are some offer but be they will ask if we have IOC card or asks if we need a card or ask about our vehicle and ask something that will deviate our attention and along side, they will stop filling the fuel and reset the meter cheat us
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yes AMV..these people always try to cheat..even I had similar kind of experience twice and am a bit sad to know that it keeps happening..I had complained to the manager of the IOC petrol bunk earlier, but he did not take any action against the staff...Its very frustrating to know that similar incidents are happening and nobody is really taking any measures to stop customers from getting cheated..hope someone will take necessary actions against those staffs who are trying to deceive us..
We from Indian Oil have noticed your complaint posted here and thank you for bringing to our attention. We wish to inform you that Indian Oil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed at http://webapp.indianoil.co.in/paribhavam/ . You may please log into this site and provide us the required data relating to the issue . This would enable us to revert to you . Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. We pledge our commitment to respond to you after through investigation at the earliest so as to improve better and better our relations with our esteemed customers.

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