Indian Oil Corporation — Connection deactivated

Address:

New Delhi, Delhi

My consumer no. is 15885 (LPG id 3 [protected]). I had booked a cylinder in June 2015.They have send me a message giving reference no.. Subsequently i received a message that my booking no has been cancelled. I contacted toll free no on 5th July 2015. They told me that my problem will be resolved within two days (SRN No. 2220320). However I did not get any revert from them till date. We contacted our dealer and we were involved that my connection got deactivated as IOC suspects duplicate connection and asked us to visit IOC’s Delhi office. We visited the Delhi’s office on 7th July 2015 and was informed subsidy of another consumer (Suneeta) tagged to us. Hence my connection got disconnected. While we filled up the activation form and provided all the documents. However it is not yet activated. Few questions:- 1. My bank is in the name of myself and my wife. 2. How subsidy of Suneeta was linked to my account? 3. Who has linked this subsidiary & responsible for mistake? 4. Why my account was blocked without intimation/investigation? 5. Why my complaint no SRN 222032 not responded to till date?