[Resolved] Indian Oil Corporation — Duplicate cylinder

pulki

from Bengaluru, Karnataka

Address:

Amritsar, Punjab

My booking number is NG 06779 and my agency is Gurvarinder Gas Agency Majitha Road Amritsar. I received a message from agency that soon a cylinder will be delivered at my home on 21st May and on the same very day I received the cylinder. But the very next day a different delivery boy came with 1 more cylinder to deliver at my place and to my surprise it was told by the boy that the cylinder delivered previous day was duplicate and fake. I was extremely shocked . I handed over my original cylinder to him and in place received a duplicate cylinder. This is really intolerable. How he came to know that a cylinder is to be delivered at my place and the delivery boy who always deliver was on leave on that day. This is ridicules. I request you to please look into the matter and solve it at the earliest as I want my original cylinder back.

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Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2015

Indian Oil Corporation [IOC] Customer Care's response We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .