[Resolved] Indian Oil Corporation — False LPG delivery completion mentioned by agency

Sibi Tom Mathews

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I made a booking for a LPG refill online on 12 November, 2014. My Consumer # is CX6884589 and Booking Ref # 900942 with Sri Rama Agencies (Indane Distributors, No.1, 6th Cross, Dayananda Layout, Tambhu Chetty Palya Main Road, Hoysalaya Nagar, Bengaluru) . Tel #[protected]. I got a cash memo generated on 19th November # [protected] but no delivery was made. I even made a complaint on [protected]@indianoil.in with Ref # 1661779 on 26th November. Today I can see on the Indane website that the LPG cylinder was delivered on 22 November, 2014. This is False . I have not received the cylinder. The agency is cheating the consumer, company and country. Please need at-most attention.

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Aug 14, 2020

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Comments

Sibi Tom Mathews

from Bengaluru, Karnataka

The complaint has been resolved in 36hrs of raising the same with the Ministry of Petroleum and OICL. I received my LPG cylinder at 6pm yesterday. I would like to thank all the officers who looked into this case and resolved it in a swift manner.

I am not aware of which participant was corrupt but the I believe the upright officers found the issue valid and solved it.

The complaint process I adopted:
1. Please ensure you have all relevant print screen copies of the various information in the your indane login saved for evidence.
2. ensure you have all complaint Ref # noted. All document # noted. Names of People and Tel # noted.
3. Only if the delivery is not made / False claims made, raise the complaint with the distributor and respective LPG provider.
4. If you are a Income Tax Assesse and you pay Income Tax to the Central government, then it is your RIGHT to object/complain to the respective Central Ministry who deals with it for any corruption that you come across ( such as my case). I have done the same with the Petroleum Ministry.

Please ensure you have all paperwork and your complaint method adopted was righteous, I am sure your complaint will be resolved in a clean and swift manner.