[Resolved] Indian Oil Corporation — gas regulator replacement

kumar deepak

from Agra, Uttar Pradesh

Address:

Jalandhar, Punjab

Dear all Yesterday I went to Daman gas agency to replace gas regulator which is not working . I meet with Mr . Shivjeet whom says he is working on manger post I request to him to replace to not working gas regulator first he forced to me buy the gas regulator from out side market when i ask him this the property of his gas agency then he asked me about documents i show him to all my documents but he refused to issue gas regulator and again forced me to buy it from out side market this issue happened with me two times every time they are forced to buy it new from his side or out side the market . My question to all you if they can not replace the gas regulator then why the deposit the payment of gas regulator and one more thing this issue happened with my father also whom is senior citizen . I hope all of you should take care about this issue why they forced to customer to buy the gas regulator from out side market and why they are not follow the system of replacement of gas regulator. I hope you will take the necessary action on this issue .. Thanks a lot for you co-operation in advance . I will wait for your reply . Thanks Deepak Kumar

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Aug 14, 2020

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Indian Oil Corporation [IOC] Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Deepak,

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .