Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 5%
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Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Oil Corporation [IOC] Customer Care related pictures (523)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — Over charged for 2nd cylinder

 V.R on Oct 22, 2016
My name is Mrs Radha Ranganathan, residing in Chennai 600073.
My mobile No. is 7299036969.
My Consumber No. 7500000050069559 (755 0069 559)
My gas supplier: Sri Revathy Indane Gas Agency,
Munuswamy Nagar, Chennai 600100. Code 171959.
--------------------------------------------------------------------------------... />
I got my LPG (single cylinder) LPG connection Consumer
No. 46718, Sri Kala Rani Gas Agency, Veeraperumal Koil St.,
Mylapore, Chennai 600004,

TRANSFERRED TO THE ABOVE Sri Revathy Indane Gas...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — Non -receipt of cylinder against cash memo no: 3000162328

 Vibha Sharan on Oct 21, 2016

Your feedback was sent to your distributor (MOHAN and MOHAN) successfully.

Your feedback :-
Dear Sir/Madam It is very painful that the cylinder booked online for which cash memo generated as 3000162328 dated 14/10/16 is not received till date an time. But, a message at 5: 26 pm shows that the cylinder against the said cash memo has been delivered. please look into the matter as it creates a communication gap and any information may please be informed with revert email too at your end.
Complaint comments  Read comments Complaint category Other

Indian Oil — 10 rupey ke sikke na lene ke sambhand

 indra741991 on Oct 21, 2016
Sir, my name is indrajeet singh konch jalaun up... my contact no. 9044328321 sir konch ek kaswa h yaha ki public bahut hi trast h. kyo ki yaha pr na to banks, petrol tanks 10 rupey ke sikke nhi le rhe h... saaf inkar kar rhe h ki 10 rupey ke sikke band ho gye h... kya sir ye shi h.. public bhaut pareshan yaha ki.. plz help kijiye.. gareeb logo ko pareshani ko samjhe sir... aapki badi kripa hogi......
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — Automission

 sdgjkgfjf on Oct 21, 2016
Matruchaya petrolpump dahod code no.261656
automission network problem {datanot push} im panday sel officer
not answer me i cal that but he was not action it any problem
that much in complain u please short out shortly
and any time i complain selofficer 20/10/16 my tt was load but network promlem i se sellof. he was se that what can i do and here my pump was dry...
Complaint comments  Read comments Complaint category Broadband

Indian Oil Corporation [IOC] — Corruption - city indane ranchi distributor

 vpandeyvinod on Oct 20, 2016
The city indane distributor adds unauthorized charges from the customer. On 15 oct 2016, i meet the distributor staff for transfer of gas connection to kolkata. They did it but when returning the amount mentioned in the transfer voucher, they paid me rs. 100/- less. I asked them, for what they are taking. They said it is service charges. I said then give the bill mentioning as service charges. They denied to do so. The owner was inside, he said they have so many expenses. But after argument on this issue he returned the amount. Now its a question that i object so. But not everyone knows this. And...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — Illegal filling from domestic cylinder

 gaurav nikhanj on Oct 19, 2016
Someone refilling illegal gas cylinder in temporary house built next to ganesh vihar dhakoli, sas nagar. As there is leakage of gas it mix with air and enter in our house and is inhaled while breathing
It is dangerous to health.
We have several time complaint to owner of temporary house.
Please take necessary action so that no such person sell out and causes risk for someone health....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Abusing the customers in a Petrol Agency

 Mohan Prabhu on Oct 19, 2016
I am Mohan S, Admin in a Educational Institution. I'm located near Erisinampati (Tirupur, TN). In your petrol pump located in Erisinampati, the staffs are behaving rude to the customers. I don't like the service they gave to me. They are abusing the customers. I know the other agencies under IOC, but this is the poorest one I've seen. Please take immediate action. Otherwise the IOC's name will be spoiled. The quantity is also low. I think they are stealing the petrol. So, please kindly take a note of my complaint. Thank you....
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Non-delivery of booking LPG Gas Cylinder

 Sailendra Goswami on Oct 18, 2016
My Consumer no. is 14447. I have booked a cylinder on 03/10/2016. My Booking No is 274457. Till today ie. 18/10/2018, the Distributor has not delivered the booked cylinder. As a result I am facing great inconvenience as my present cylinder is going to be exhausted in next five to six days. My Distributor at Guwahati (Assam) is P.S. Gas Agency, Hatigaon, Guwahati-781038. Kindly instruct the distributor to immediatly deliver the booiked cylinder. An immediate action is requested.
Mobile:9401045880, Email:
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Non- delivery of Indane Gas

 ruhinadb on Oct 18, 2016
I am Ruhina Debbarma and I have filled my online KYC on 14/09/2016. and my KYC 500000079846699 and waitlist no. is 700000056919242 and the waitlist have been already clear . I have gone to Hezamara Indane Gramin Vitrak to collect my Indane gas but they refused me and didnot deliver the gas. I have gone to the agency several times ( more than 10 times) and requested them to deliver my gas, but they turned deaf ear to my request. Sir pls help me....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Regulator problem

 sirsendu sinhas on Oct 15, 2016
Dear sir
I Mr. Prasanta kumar Sinha of Nalhati, dt Birbhum, west Bengal is a LPG customer since 2000. My consumer number is 04668. I am suffering from regulator problem. My regulator is working in direct condition. We are trying to off the regulator but not succeed. So we are dependable only on the nobs of oven . I think it not safe for our family and my neighbours also. I complaint about it to my distributor point Priya Indane Service at Nalhati. But they are compelled me to use the faulty regulator.

So kindly take diciplinary action therefore I can use the gas safely.
Complaint comments  Read comments [2]Complaint category Family & Relationships

Indian Oil Corporation [IOC] — Gas not delivered after delivery msg

 Nirinverma on Oct 15, 2016
Dear sir,

My customer no is 7102103090 and my distributor name is natraj gas agency agra. Sir i am boked my cylinder last month and i received delivered msg on 5/10/2016 with cash memo no 30000464667.. But till date i have noote received my cylinder. When i asked my distributer he said "cylinder khali le aao aur yahan se le jao".

Sir they balked our cylinder. Every month we harass by our distributor. So i request you please take action against our distributer natraj gas agency agra. Ph no 05622411073...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Rs. 100/- service charge for transfer without bill.

 V.R on Oct 15, 2016
M/s revathy indane gas agency, munusamy nagar, chennai
Code no.171959
My chennai consumer no. was 37936 - regulator no. hx1009.

On 13.10.2016, i got my above gas connection transferred to bangalore
Vide doc. no.210000000820109/13.10.2016 from the above
Distributor revathy indane gas agency.

They charged and took from me rs. 100/= towards service
Charges. no bill was given for this amount.

I have no information about service charge of rs. 100/= payable
To the distributor for getting transfer of gas connection...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — Delivery cylinder

 rm551740 on Oct 14, 2016
I having consumer is-9831772818.distributor name is-INDANE THAKURPUKUR.previous two month i am booking the gasbut do not gave cylinder is selling to other side and delivery sms send in my phone.please sir imidiate take action to distributor.May I also complain to indian oil corporation cutomer care.customer care complain no do not solve my problem. May I contact to second time of customer care. But don't solve my problem....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Retail gas station has adulterated, petrol does not provide facility to test.

 Augustine SJ on Oct 14, 2016
For the past few years i have been purchasing petrol and diesel from indian oil company whose retailer is m/s murugendra traders at yargatti of belagavi district, karnataka state.

1. I get kerosene smell in the petrol i purchased for my bike. Hence i wanted to test the petrol. I was denied of my right to test the petrol.

2. Moreover they do not have facility to check air (Never have i seen it functional for the past few years). Always under repairs.

3. Toilets not available for usage, very dirty and unusable.

4. Clean and drinking water...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Non received of gas cylinder.

 akroyaai on Oct 14, 2016
I have booked my gas cylinder for consumer no.121375 is registered with ref. no.385275 on 28.09.2016, and i have received sms on 08.10.2016 that cash memo no.3000212897 generated for booking no.385275 and cylinder has been delivered on 08.10.2016at 14.28hrs. but till date i have not received any cylinder. we were available the house. my distributor is roy & dutta enterprise, sodepur, kolkata-700110. so, please take necessary action in this matter.
A. k. roy.
Saradapally, manikdanga road, po:ghola bazar, sodepur, 24 parganas (north), kolkata-700111....
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — Diesel

 puri1960 on Oct 14, 2016
Had filled diesel 64.13 liters in car MH-46-V-3672 from Bon Bon service centre on 22/9/2016 . after filling the diesel car stopped at .5 kms. car was towed to navnit motors. diagnosis done confirm water in diesel tank of approx 15 liters .car repair charges are Rs 6 lacs. have filed police complain also with saki naka police station.

this petrol pum is located at sak naka junction near mainland china....
Complaint comments  Read comments Complaint category Car Service Centers

Indian Oil Corporation [IOC] — Refill not delivered despite complaint # 2785361 - sudhakar gas agencies

 Srinivas1971 on Oct 14, 2016
Complaint # 2785361

Consumer number: cx13566497

I had booked for refill on 1/10/2016, and got message on 3/10/2016 that cash memo generated, and on 4/10/2016 got message that booking cancelled, as door closed, however i was physically present at my home on that day.

I came to know that delivery attempt was made on 6/10/2016, when we were not at home, and after that no attempt has been made by distributor to deliver the cylinder.

I had filled a complaint # 2785361, but the response is that, they want me to go to the distributor to get the...
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — Delay in delivery

 kushik on Oct 14, 2016
Dear sir this is jawahar lal kabi from jharkhand

I am having a consumer no. 0 with6350 the kushal gas agency, phone 06572343523, 2900171, shp n016. maple 0mplex vijaya green baridih jamshedpur

I booked for gas cylinder on 05.10.2016 with an assurance that the cylinder will
Be delivered within 3 working days. but the same has not been
Delivered till date.
I have personally seen the delivery van distributing the same around
The area. on 12-10-16.

I have to borrow cylinder from my neighbor for use due to such delay.
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Sudden change gas distributor agency

 pravin111 on Oct 13, 2016
I am a regular indane gas customer, i had tried to book my riffile so many times but in when. Finally i came to know that my indane distributor has been changed by company. Company dident conveyed a message to any of his single customer. Now when i asked to new dealer he told me to collect a cylinder from his godown. But he charged us the bill including home delivery charges. My question is to why the customers get suffer from this. So please see into the matter and solved our problem otherwise we will file an rti regarding customer harrashment by iocl.
Pravin b pokle
Customer of wardha...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — They won't deliver the cylinder but they will take money in advance

 maddy89 on Oct 13, 2016
Every time i book the CYlinder i will get a message that its been delivered to me but they will not deliver to my address. Even after i calling thedeliery people and agency for 100 times there will be no REsponse.
Agency Number is always Busy because they will keep the receiver apart.
They wont pick the call even if it is connected.
Previous Cylinder was booked 2 week ago but still no response.....
Complaint comments  Read comments Complaint category Other

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