Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Satisfactory rating: 2%
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Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts

Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Oil Corporation [IOC] Customer Care related pictures (502)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — Refused to accept my kyc for new connection.

 dedarmirza on May 5, 2016
I would like to inform you that i dedar ali mirza, a resident of uluberia, howrah.
I already register an order for new connection. Selected distributor is bani gas services. Registration number :- n160408209018160217682.
But they refused to accept my kyc form .
I already complainted to customer care about this issue.
(Complaints no-262564) but there was no reply.
I have attached a photo of new connection order details.
Kindly take necessary steps as early as possible....
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — Indane gas - online payment failed, refund not got

 Mahesh E on May 5, 2016
Hello Team,
I have tried to book refill cylinder on 28th April, The amount has been deducted from my Credit card but transaction failed. Website display the error message due to some technical reason and service submitted to distributor. I have filed online complaint (complaint no: 2630886) and i got reply as contact distributor to sort it out.
I have contacted the distributor- Murali Enterprises, Kalyan Nagar, Bangalore but no positive reply i got from them. They telling regional office has to sort it out, they can't do anything.
Kindly help me to sort it out this, Its been...
Complaint comments  Read comments Complaint category Online Shopping

Indian Oil Corporation [IOC] — There is no options available online for cancel order

 Kuldeepchudasama on May 4, 2016
Hello I am Ratnadeep Chudasama from Rajkot, I am using Madhuram Indane Service for gas cylinder, so now problem is i want to cancel order of a cylinder which i mistakenly ordered, i am unable to cancel it via indane ivrs system, even i tried to complaint via customer care number 1800 233 3555 but my call automatically get disconnected. Please Do the Needful i am unable to cancel an order....
Complaint comments  Read comments [1]Complaint category Home & Garden

Indian Oil Corporation [IOC] — Spurious diesel

 ArnabMandal009 on May 4, 2016
I filled diesel in iocl petrol bunk of over 20 litres in domlur, bangalore on 1st of may but the diesel was adulterated with water and kerosene. After driving for 10 kms the car engine started making knocking noise and i had to take the car to the service station where the service manager showed me the quality of the diesel. Due to this nuisance my engine's warranty has been taken away by maruti. The service station guys have kept the diesel for proof. I demand full refund for the diesel line cleaning service expenditure and refund of future expenses for malfunction of my engine or the injectors...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Indian oil auto gas unavailable

 anita_nadar on May 3, 2016
I have an LPG car and I use the Garuda Auto Service in Kandivili west to fill LPG Gas. Auto LPG unavailable most of the time. I returned without fuel many times in February, March and yesterday. I’m seeing this trend this year only. When I asked when the LPG Gas will be available, there was no answer as the employees there are not aware. Extremely inconvenient as this is the only Gas pump near my place. Can this be taken with this distributor or can some other Indian Oil pump in Borivali, Kandivili or Malad have the provision to fill LPG Gas. Please urge you to take action to get ride...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Booking gas cylinder not found yet

 mahadev pandit on May 2, 2016
Consumer name : mahadev pandit
Consumer number 7561471753
Reg. Mobile no. 9829332827
I booked my gas cylinder dt. 09-04-2016 to rajender gas services, jaipur, rajasthan & the message are received that cash memo generated & cylinder delivered 10-04-2016 but i have not found gas cylinder. I remind 5 to 7 times day by day but gas agencies staff not response it. Then i complement toll free no 1800 2333 555 dt 20-04-2016 but not proper response it.
So please resolve it my problems.
Mahadev pandit
Consumer number 7561471753...
Complaint comments  Read comments [2]Complaint category Other

Indian Oil Corporation [IOC] — Illegal selling of petrol in plastic bottles

 aks89 on May 2, 2016
Their is an IOCL petrol pump in hebbal which is besides godrej magnum township. last night around 7:00 pm while i was getting my tank refilled i saw the guy was openly selling petrol to his friends in plastic bisleri bottles. i saw his shaking hands with them and then filling up their bottles 2L with petrol. he did it twice while i was waiting in the line.while filling up two guys were continously standing on both sides so that no one can click photos.when i told him '"dont u know it is illegal" he gave me a threatening look.i expect that someone will atleast do something about it.if not then i...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails

Indian Oil Corporation [IOC] — Non delevery of lpg gas cylinder till date after booking.

 SUBIR SANTRA on May 2, 2016
I Subir Santra is a customer of LPG Gas of IOCL. My IOCL consumer No : is CX-837712. On 20.04.2016 I booked a Refilled Cylinder vide registration no 345450. On 22.04.2016 I received a massage that a cash memo no : 3000006302 for the above mentioned booking has been generated and the same will be delivered shortly. On the same day another massage has been received by me that my booking stands cancelled due to Door Closed and delivery my be reattempted shortly. In this regard I am informing that from 20.04.2016 to till date my family has not gone any where hence delivery boy has been returned due...
Complaint comments  Read comments Complaint category Gas Stations

Indane LPG — Surrneder

 skruhulamin on May 1, 2016
I have a indane lpg connection from the distributor gobinda gas power co
Burdwan, my con.No.21174 & lpg id 3 7500000024376136. I have another connection hence indane lpg supply has been suspended w.E.F.July, 2016.I tried to surrender to the distributor bur distributors system refused to surrender. Under this position how i can solve the problem. Kindly give me a direction under intimation to the distributor...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Non delivery of cylinder consumer no.24721

 Babymannar on May 1, 2016
30/04/2016 gas delivery person came with the cylinder. When he was asked by my mother (Aged) to keep the cylinder inside the house. She absued her and took away the cylinder without delivering it. The delivery man, from venu's gas, mannar (His name is not known, as he want to be called as gas delivery person) is very arrogant and trouble some. This is not the first time he behaved like this. He always ask for extra money . If not satisfy him, he would make excuses for not delivering the cylinder. On many occassions he took away the cylinder without delivering. We had complained about this to the...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Complaint for filling petrol instead of diesel in diesel car

 Manveet Singh on May 1, 2016
I Manveet singh one of your loyal customer would like to bring into your notice such a serious complaint and experience happened with me few minutes back @1:10 PM on Sunday dated 1/05/2016.

I wisted to one of your petrol pump for the re filling of diesel in my new Hyundai creta. In stead of filling diesel your employee filled petrol.

Location:- Naraina.
Dealer:- Ajit motors

You can contact :- 9873986861
Name Manveet Singh...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Delivery of cylinder with less weight

 Aaditya kasana on Apr 30, 2016
I am consumer of indane with consumer no.cx1882542. My indane agency is Arya gas agency, Mukherjeenagar.The distributer of agency has a sindicate with agency and they are distributing the cylinder of lesser weight, today -30/04/16, I was delivered the cylinder wih gross weight 26.2 kg instead of 30.19 kg. It is not first time when the cylinder of lesser weight was delivered, so you are requested to take strict action against the Gas agency and its supplier.And inform me what action is taken .my email -id is
Complaint comments  Read comments Complaint category Gas Stations

Ioc Indane — KYC

 Ranendu Biswas on Apr 30, 2016
I ranendu biswas consumer no 60175 shyamali gas service bagula nadia wb . My connection has been terminated ( ttv ) from bagula to krishnagar indane sales centre based on my application as my job is transferable job. I go and talk to distributor to receive my ttv. They ask me to submit kyc document freshly such as epic, ration card & aadhaar . I request them voter id is sufficient as identity as well as address proof. My present address proof is agreement paper also with kyc. But the distributor refused to receive. Please make a solution as early as possible . Ttv submission last date 09/05/2016....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Under weight clynder and clynder gross weight (trye weight) painting on tatal weight

 girraj singh on Apr 29, 2016
I am customer at shri radha govind gas service(Iocl) delhi . My consumer no--3826 (Mahender singh) am rassident at a-140 street no -1 kamal vihar karawal nagar delhi-110094, than i am going to complaint at office land line no so mr narender said this sent to ioc plant same as we given customers so please clarify all that issue & am want to fully explanation in written...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — Gas subsidy money not found.

 Household on Apr 27, 2016
My customer no. 130944 . Lpg id : 37500 0000 1620 7676.
My booking no : 237652. Dt. 06-04-2016.
I got lpg cyl on 23-04-2016 against above booking no & cashmemo no 3000 000 9730. Dt 22-04-16.
But i have not yet receive subsidy money in my bank a/c till now. Subsequently yesterday (26-04-16) i got a sms where they said the above mentioned cashmemo has been cancelled due to door close. Which is totally false, because i have already received the cyl .
Now i am worried about getting subsidy money in time. So kindly give my due sub.Money as early as possible....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Indane lpg

 Lathika Muraleedharan on Apr 26, 2016
My wife, mrs. Lathika muraleedharan (Consumer no.3625)-lpgid: 37500 0000 0946 1238 was registered for indane gas with m/s.Chiramel gas agencies (Indane (Lpg distributor), perinjanam, thrissur-680 686 (Tel: 0480 284 4298) -distributors id : 30571474. We had noticed that there is abnormal delay in supplying the gas cylinders after booking i.E. Booking done on 03/12/2015-cylinder delivered on 08/01/2016-35 days, booking done on 12/01/2016-cylinder delivered on 02/03/2016-46 days, booking done on 03/03/2016-cylinder yet not delivered(As on 25/04/2016). Whenever we are enquiring about the delivery the...
Complaint comments  Read comments [1]Complaint category Home & Garden

Indane Gas — Booking cancelled for not having aadhaar number [Resolved]

 pawan99 on Apr 26, 2016
I booked twice to refill my indane cooking gas in the end of march and at the begining of april. Both the times my booking was cancelled by the distributor ganesh gas gwalior for not giving the aadhar number. I have given my bank details but now he is pressing to give aadhar number else subsidised gas cylinder will not be given by him. My consumer no is 29640 in the name of saroj agrawal. Recently one cylinder is allowed to me on the condition that aadhar number will be submitted by me within 1 month....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Goons hired at pertol pump station [Resolved]

 sarvesh tomar on Apr 25, 2016
Please update me on below complaint raised.

I have already raised a complaint of nandanwan petrol pump at tuljapur .
The people at this pertold pump were drunk and they had hit my husband with bamboo stick without any reason.The exact details are in complaint id :
Indian Oil Corporation [IOC] Complaint Status Update [ID: 1264241]

I am waiting for response....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Not received cylinder

 Cnitesh on Apr 25, 2016
Booking for Con No 32753 is registered with Ref No.898423.Refill expected delivery:4-6 days....
Complaint comments  Read comments Complaint category Gas Stations

Indane Gas — Namratha gas agency service is not good

 Raveendra Reddy Palavalli on Apr 25, 2016
Hi sir,

I am raveendra reddy, customer of indane gas service having id cx327238. I am the customer under namratha gas agency which is located at kukatpally village, hyderabad. I was requested for a refill cylinder on last thursday(04/25/2016) and i got the message like i will get the cylinder in 3-5 days. On saturday(04/23/2016), i went to your branch to enquire about my refill status. They said i will get it on monday(04/25/2016). Today(04/25/2016) i went again to the branch, now they are saying like the refill request is not done yet, they are doing today itself and it will take...
Complaint comments  Read comments Complaint category Gas Stations

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