Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 6%
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Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Oil Corporation [IOC] Customer Care related pictures (535)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — Cash theft in petrol pump

 Sandeep Raj Puthenveettil on Dec 9, 2016
Complaint against IOC PETROL PUMP at kulanada, pathanamttitta, kerala .

I filled 1000rs petrol in my car and gave them my debit card and pin.They came back saying that the card is declined. So i gave my car keys to the pump staff and had to get amount from the nearby federal bank atm from which i withdrew 2000 rs and gave it to the staff, and they returned 1000 back . But when i reached home and checked my account, 1000 rs was already debitted from my account for the petrol. So I was charged twice by card and by hand. I lost 1000rs because of that. I need my cash to be refunded immediately....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Problem facing in online booking of LPG

 kumarneeraj320 on Dec 9, 2016
Dear, Sir
I am Neeraj Kumar, Having Lpg Consumer no-11452 and LPG ID-3 7500 0000 1446 5739, I forget my LPG online ID, Password, and also my email id and password, thats why I am facing a lot problem while booking .

I am working in Bajaj Energy LTD, Utraula, Dist- Balrampur, Uttarpradesh and my distributor is Shree Balaji Indane Gas Service, Utraula, dist-Balrampur

I have already discussed with customercare and my distributor, but they are not cooperating me. they are not able to resolve this problem .

As you know very well Now a days Online facilities...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Regarding subsidy has not come in my Account.

 krishan kumar kaushik on Dec 9, 2016
My Indian Cylinder was booked for Consumer No.30816 with reference No.256729 in the office of M/s. Chandra Gas Agency, Najafgarh, New Delhi-11073 on 25.11.2016. I had already been submitted my Aadhar Card to this Company and copy of one more has been submitted to the supplier. But subsidy has not been come in my bank account till date. Please give the direction to the Co. to send the subsidy in my account at the earliest.

Yours faithfully,

(Krishan Kumar)
Village & Post Office, Dhansa, New Delhi-73...
Complaint comments  Read comments Complaint category Employees

Indian Oil Corporation [IOC] — Surcharge has been collected while paid through citi bank card

 Arun@1235 on Dec 8, 2016
I have filled a diesel from A B Enterprises Indian Oil Petrol bun in Chennai Semmancherry, OMR road.

I have paid a amount of RS 1050.67 but they debited from my bank account Rs 1080.57, i dont know why this people are collecting surcharge of Rs 30.

then how people using there card, Prime Minister and Finance Minster forcing us (people) to online and card transaction, but if you collecting the surcharge means how people afford. this is ridiculous and you sucks our blood....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Refund / Credit of online payment made for Cylinder booking

 Ashutosh Swain on Dec 8, 2016
Dear Sir/Mam,

Please find the information in the attachment.

kindly arrange to provide the refund/credit to my SBI Credit card A/C (Gas Booked online using my SBI Card dt 24/11/2016 Amt 529.50 + charge=534.79) and credit to my SBI Card Account.

Many Thanks,

Ashutosh Swain

Re: 'Query no.=002-841-954' Indane Online Refill Transaction Failure LPG Id 7500000040600377

From: Paynimo on Thu, 08 Dec 2016 12:02:07 Add to address book

To: You & 2 others | See Details

Dear Sir,
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Change of Address

 Pinkey Kumari on Dec 8, 2016
Respected sir,
I am having following details regarding INDANE gas supply. Recently, i have changed my residential address.
11/3, Shanti Nagar Defence Colony, Kanpur 4/9, Shanti Nagar Defence Colony, Kanpur
Deatails of LPG Supply is hereunder:
LPG ID: 3 7500 0000 3219 3130
Consumer No.: CX13793062
Aadhaar Number: xxxxxxxx3932
Distributor Code: 154747
Distributor Name: JITEN GAS...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Indian Oil Corporation [IOC] — Overcharge

 नागरिक अधिकार मंच on Dec 8, 2016
Respected sir,
Lovely Gramin Vitarak of Barun (Aurangabad, Bihar) is extorting INR 55 per LPG cylinder for delivering it at my village Dharampura. It's totally illegal and unacceptable. Please look into the matter and resolve the grievance.

With regards-
Nagendra Kumar
Village- Dharampura
Post- Jaigovind Nagar
PS- Barun
Dist.- Aurangabad (Bihar)
Mob- 9931857764...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — Gas cylenger delivery guy charging extra

 Mohammed Mujahid Khan on Dec 7, 2016
Hyderabad M.M. enterprises delivery guy charging extra then bill which is generated by the indane gas. the delivery guy asked 30 rupees extra, When we said we do not have change then the delivery guy asking us to borrow money from neighbours other wise i will take back the cylender. Very rudy behaviour. Why the delivey guys askin 30 rupees from customer? Indane company not giving salaries to them? 100 cylenders x 30 rs = 3000/- per day! Who the hell is responsible for 4?...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Subsidy not getting wrongly opted >1000000 income

 Ramesh Chindam on Dec 7, 2016
My consumer no:CX10914749
Insane gas Spurthy gas agency Rangareddy dist
My Adhar no:761378090988
Pan no: AJMPC0822H
I was under 200000 income level
But in the online wrongly activated >1000000 income
Kindlly trace the details and deactivate the >1000000 income levil
And provide me the subsidised cylinders as I am eligible for this
Thank you...
Complaint comments  Read comments Complaint category Appliances

Indian Oil Corporation [IOC] — Old Rs 500 note refusal

 Abhatt2 on Dec 7, 2016
My LPG distributor refused the old Rs 500 note despite the fact that its a valid currency for LPG cylinder purchase. My consumer no is 91630. When I asked the delivery person to give me in writing, he instantly wrote at the back of the slip. I want to know the position of Indian Oil in this regards. Is old Rs 500 note a valid currency for cylinder purchase or not? if yes, Why didn't the delivery person not accepted it?...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — Online Payment for the new Connection is paid twice on Dec 7, 2016
I have applied for new Indane Gas Connection against Registration No. N161122160090301193696, but due to slow internet connection the fee for new connection is paid twice. I have emailed the details of payment showing payment made by me twice is mailed to the distributor's mail id provided in the website, but no reply or action is taken against it....
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Petrol ioc

 Rama krishna.m88 on Dec 7, 2016
This is ramakrishna from nagarkurnool i am residing in hyderabad as a part of my daily activity i went on my bike and i was out of petrol so i went to a ioc petrol bunk near cm camp office hyderabad there i gave 200 but they filled only 140 rupees petrol using a petrol gun which is hanging and there is no display of how much he filled i am at a loss of 60 rupees so please help me in this aspect....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Password mail not received

 chandra das on Dec 5, 2016
I am a regterd cunsumer and i am register my details you ask for email id then putting email, you send a massage that login details sent to my email.But no message is received.Please help me & generate the password than i transact my account. My details are given below--
My Lpg id is- 3 7100 0000 0194 2941 & my name Is- Joya Das, My contact No- +91 9957706738....
Complaint comments  Read comments [1]Complaint category Utility Services

Indian Oil Corporation [IOC] — About new connection of pradhan mantri ujjwala yojana

 anand pratap on Dec 5, 2016
I am radha w/o mr. Rampal yadav and i lived in vill - mukundpur post nedula dist basti. My aadhar no. Is 2504 1825 9586 and my consumer id is
37000 00 00 4245 3479. I have want a new conection before 3 months ago to saroj indane gas ajency vikramjot post shankarpur tehsil - harraiya and diist - basti u. P. But l can not found conection cylinder regulator etc. When i reched such ajency to know our status of such conectiions. So manger of gas ajency was mishbehaved with me. And i come back.
O. I kindly requsted to you that take a suitable action against such gas ajency....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Payment

 mkvala1311 on Dec 3, 2016
I swiped my Axis bank Debit card to pay for petrol RS.200 to retailer "SAHYOG PETROLEUM" GIR SOMNATH GUJARAT but they didn't provide petrol to me saying that it was a mistranslation and amount will be redeposited to your account but still it's not happen and when I met them they refused to hear positively.I said them that I will go to consumer forum for justice they didn't care for that.And I have bank statement also as proof.
Waiting for justice
Yours faithfully,
Complaint comments  Read comments Complaint category Other

Indane Gas / Cylinder — Misbehaviour of your badarpur branch staff

 Dinesh Dhaundiyal on Dec 3, 2016
I am maintaining the saving account no.5799101002549 in your esteemed bank.

Recently, I opened my account your new branch Badarpur, New Delhi for
convenience due to near to residence.

But your Badarpur Branch staff's behavior is rediculous. They don't
know how to deal with customer.

I could not deposit my money in home branch and deposit the same in
Saket, New Delhi branch.

I have already submit letter for account transfer from Badarpur to
East of Kailash Branch.

Pl. do the needful and...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — Regarding Indane Gas connection Transfer

 Irshad Siddiqui on Dec 3, 2016
I regret to inform you that i want transfer my gas connection Sonali Indane service kateya Gopalgunj Bihar to Patkhauli Indane service Gopalgunj Bihar But the distibuter abusing and say what you want do i cant transfer I am facing much trouble because its 40 km far from my home and new new indane distributer 100 miter near from my home but distibuter cant transfer I did 2 times complaint from my Indane Account but i got answer from company you go to distibuter and say for transfer but distibuter dosent transfer my connection and one complaint to customer care Anil on 28th December 2016...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Not accepting debit cards

 Rajesh Lakhwani on Dec 3, 2016
Dear sir,

As you know dur to demonization of currency everybody is short of cash and govt. Has told to put debit card machine on all petrol pump. This morning in madiya indian oil petrol pump he didn't accept the card and gave a big trouble and argued. I was not having that much cash with me and I had to beg their from someone and pay my petrol payment....
Complaint comments  Read comments Complaint category Credit Cards

Indane — Cancellation of subsidy give up

 francisjmt on Dec 2, 2016
Sir / madam,
This is to inform you that it was wrongly enrolled the “give it up” subsidy option for my lpg connection by one of my family members who is ignorant to understand english words. So, i request you kindly to deactivate this enrollment, my consumer no. Cx12199091 so that i can avail the lpg cylinders in subsidized prices. It's my humble request to kindly deactivate my “giveitup” option and credit my subsidy in my account as i don't want to lose my subsidy. I want to avail to subsidy cylinder. I am waiting for your sympathetic consideration at the earliest. Email :
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Reg. excess amount collected for refill

 syampra on Dec 1, 2016
When i booked for refill with consumer n0. cx25151331 on 27.11.2016 i received a message that cash memo. it was mentioned that it costs rs.536.49. but the delivery boy gave a cash memo for rs.591.99. which is delivered on 1.12.2016. is it inorder. if it so is it not confusing and is it not you have to deliver the goods with the old rate which youhave given message....
Complaint comments  Read comments Complaint category Gas Stations

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