Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 2%
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8413
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
2%
Complaints
8413
Responses
250
Resolved
161
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Oil Corporation [IOC] Customer Care related pictures (504)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indane LPG — No approximate time given for cylinder delivery

 vijsanjay on May 29, 2016
Situation: We booked our Indane gas cylinder on-line on 26 May, 2016 with Shre Ram Gas, Vadodara. On 27 May, the message came at 05:06 pm that invoice is generated. On 28 May, the message came that booking is canceled. Reason: Door Closed.

Complaint / Suggestion: 1. When they send the message of invoice generation, they should also give some time range (may be of 3 to 4 hours) when the cylinder is likely to be delivered. They should not expect that the customer cannot move out of home for next 24 hours.

2. I tried to give a suggestion on indane website. It asked for...
Complaint comments  Read comments Complaint category Utility Services

Indane Gas — Not delivering gas cylinder after getting receiving sms reporting.

 LuanaShery on May 27, 2016
Hello Sir/Mam,
This is to your kind information that I am the regular customer of Indane Gas Service, Vrindaban U.P. - 281121 since long time.Sir, when ever, I booked my gas cylinder. They send me message of delivering of gas cylinder. But, in spite of that I could not get my cylinder. This is not the first time, since every month, I book my cylinder, I get sms but never get my cylinder. Though, I complained to agency manager. But, they are not taking this matter seriously.
This is the reason, I am complaining to you to pay more attention regarding concerned matter seriously, to...
Complaint comments  Read comments Complaint category Other

Indane Gas — Delayed Gas delivery

 Vidhu Prabha on May 26, 2016
Hi,

I booked gas on 10th May 2015.

Its been 11 days already and the gas has not been delivered. Please find below the Consumer number:
CX147054833

The distribution agency name: Vikash Distributors, New Town, Kolkata

I called the Gas agency today and they told me that it will be delivered today, but still there is no deliverables. I am frustrated as there is no gas at my home and calling the distributors is not resolving issue.

This is not he first time I am facing such issue. The agency takes more than 10 - 12 days...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Lpg gas cylinder booking cancellation

 Subray Hegde on May 26, 2016
Sir,
It has been a regular feature that gas cylinder is delivered in inordinate delays that too on persuasion with distributors office which is less than a km away from my home. It has of-late has become regular feature. I booked gas cylinder booking Cash voucher generated no.734051 dated 19-05-2016. And I have received the message on 26-05-2016 same booking has been cancelled and book again without mentioning the reason for cancellation.

Complaint comments Read comments...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Subsidy not credited in my bank a/c

 g1bindu on May 25, 2016
Please refer your feedback on [my subsidy not credited in my icici bank account from August 2015 to till date [May 2016] but message received on mobile amt credited in syndicate bank account but my bank account as per above mentioned [ICICI Bank].
please do needful at your end on priority basis and credit subsidy amount in my bank account as soon as possible.

regards

ajit kumar sharma
SB-01722
ES BEE ENTERPRISES
SHEIKH SARAI, NEW DELHI-110017
IOCL-Indane Complaint Docket No. 2645893.
Reply from our Customer Feedback Officer...
Complaint comments  Read comments Complaint category Other

Indane Gas — Cancel my name in give up subsidy

 ramsathi on May 23, 2016
Dear sir /mam
I am r. Sathiyaraj. My consumer number is cx18908382 and my lpg id is
3 7000 0000 2112 2160. By mistake i give up
My subsidy to you. This is my humble request to you please send my subsidy in my
Iob bank sb account no.-267301000009171, whenever i booked or purchased cylinder from you. Please
Accept my humble request and send my subsidy in my iob account. Please reply as soon as possible...
Complaint comments  Read comments [1]Complaint category Banks

Indian Oil Corporation [IOC] — Recurring delay in delivery of gas cylinder

 beto on May 22, 2016
Sir,
Most respectfully i beg to state that i am a senior citizen of 70 plus old and not having a good heath condition. It has been a regular feature that gas cylinder is delivered in inordinate delays that too on persuasion with distributors office which is more than a km away from my home. It has of-late has become regular feature. I booked gas cylinder booking no.237539 dated 20-04-2016. Immediately i received an sms message stating that the expected delivery withing 11-12 days. But more that days have since elapsed but no delivery has yet been made. Please look into the matter and do...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Allotment of petrol pump

  madanmohans06@gmail.com on May 21, 2016
Ioc adv dtd 26.10.14 in hindustan, individual proprietor, shakshi mohan singh, sh 22, sultanganj deoghar road between km stone 6 to 10, munger, bihar, retail outlet dealership, open category, application submitted to divisional manager iocl begusarai more than a year ago. Rs 5 lacs. Was paid by draft as security. Till today decision not taken. Pl. Decide it at the earliest....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Delay in the delivery of Indane LPG cylinder

 Bharatchauhan1234 on May 21, 2016
It's about your service in Manali, Distt Kullu, HP. Your employees has given the time between 10 am to 1030 am for supply vehicle... But it's about 1311 hrs till now..i am.still waiting... What type of services are you giving to customer. Its scroaching heat outside and I have to ho for urgent work too... So horrible and embarrassing... Kya hamari majboori ka fayda uthaya ja rha hai... No value of time... Wasted my two and half hour and still to wait......
Complaint comments  Read comments Complaint category Employees

Indane Gas — Fake registration of gas

 ravishankerjaiman on May 21, 2016
Dear sir, I have received a massage from distributor regarding gas booking with reference no 274195, whereas I have not been booked for gas slender. It seems that the gas slender has been blacked with my account number, this may caused lake of slender to the needful costumers. A strict action may please be taken against the Laval distributor of my area....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Reason for cancellation of the post JEA -|V (P&U)

 bbborah on May 21, 2016
Sir with due respect I would like to know that why the post of JEA-IV (P&U) BGR has been cancelled, as we had attempted the exam on 17/05/16 for which we had spent money and time.Now we are mentally distress by hearing the decision of IOCL BGR .
So kindly look into the matter and inform us .
Yours sincerely
Bidyut bikash borah
email- bbborah@gmail.com
Navajyoti Gogoi
Email-navajyotigogoi99@gmail.com...
Complaint comments  Read comments Complaint category Job & Career

Indian Oil Corporation [IOC] — LPG Gas new Connection Dealy

 Makal Shaikh on May 20, 2016
Dear Sir,
My Name is Asadul Shaikh .I had Booked New Connection Last Week But Not Supplied Yet.My Registration Number is N160508287144888590.Payment also Done and Payments Reference TECHPRO 225760911 From Yes Bank Limited. I requsted please delivetry as soon as possible as priority basic .My Address is Below.
ASADUL SHAIKH
Vill-Chhoto Bali Danga
P.O- lEXMIPUR
p.s -Chapra(Nadia)
Pin -741123....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Complaint in gilbergo make hsd and ms pump

 nbk fuel on May 19, 2016
Gilbergo make hsd pump sl no. 201406001554 (Hsd nozzle-small problem), pump gun sl. No. 201406001555 problem and electrical problem. Pump is not working. Several time we have complained to sales officer, shimoga and mangalore. But no action has been initiated till now. Due to the above we have been incurring rs. 5000 to 10000 loss every day. Due to this we are unable to feed our customers uninterruptedly. Please look in to the matter and set right the issue immediately....
Complaint comments  Read comments [1]Complaint category Government Organizations

Indian Oil Corporation [IOC] — Booking blocked

 calebraja on May 19, 2016
Sir
I had opted out of subsidy six months back.
but my booking is always blocked.
gas distributor is always forcing me to submit aadhar number.
.why must i submit adhaar eventhough i dont take subsidy from government?
kindly solve my problem
id no. 37500000048233532
consumer no. 8461
prashanth enterprises
karimnagar
telangana
505001
mobile number
7396120725...
Complaint comments  Read comments [18]Complaint category Other

Indian Oil Corporation [IOC] — Fraud done by prasanthi gas, agency, puttaparthi anantapur andhra pradesh

 santhoshreddy.hr89 on May 18, 2016
Hi i am santhosh writing from hyderabad
I got job in puttaparthy, so went with family of my wife and 1 year babay to settele down there
I have transfered my gas connection from hyderabad to puttaparthy
Prashanthi gas agency, yanamulapalli bypass road, puttaparthi, anantapur - 515134
So unfortunailty due to my family emergency i have to move and settle in hyderabad as it is my father health issue.

I went to prashanthi gas agency for again transfer to hyderabad

There one person working as manager name babu (9010771144) has taken in to consideration...
Complaint comments  Read comments [21]Complaint category Utility Services

Indian Oil Corporation [IOC] — Gas cylinder subsidy

 ramaug31 on May 17, 2016
Well i lodge a complain srn no:2482837 on 02/01/2016 regarding non receipt of subsidy amount against the booking ref no: 422143 booked on 22/12/2015. I got the cancellation message on 24/12/2015 though i got the delivery of the cylinder but did'nt got the subsidy amount in my bank account. For this i lodge a complain and even called at helpline number. Everytime got the response that the server is down.
Kindly do the needful my details are as follows;
name: poonam lall
consumer id: 35958...
Complaint comments  Read comments [10]Complaint category Utility Services

Indian Oil Corporation [IOC] — Connection cancelled but money not refunded

 Chiranjeet Samal on May 17, 2016
I had applied for a new connection in jan, 2016 (N160128245510266436634) which i never got as the distributor said he has not received the money in his account despite of giving him the transaction receipt sent by indane. Finally after waiting for 2 months i have cancelled the request online, but i have not received the money yet. I don't understand what's wrong with indane. No one is able to assist or attend a query a customer faces. I want my money back asap. (Email - chiranjeet_samal2007@yahoo.com)...
Complaint comments  Read comments [34]Complaint category Utility Services

Indian Oil Corporation [IOC] — Non Deposit of my Gas Subsidy

 Shakti Banerjee on May 17, 2016
Refer to customer complaint SRN No 2582446 dated 16 Mar 2016 and SRN No: 2597642 dated 30 Mar 2016.My Consumer No : CX 19230933, Gas Agency is SWARNA NIRMAL GAS SERVICE, 81A Motilal Nehru Road, Kolkata. My income per month is less than Rs 10000.00. Yet, no subsidy is being deposited to my Bankers.

Name: Anuradha Chatterjee, 1/1 Ghosal Street, Kolkata 700019...
Complaint comments  Read comments [3]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Unethical behaviour - pune

 mtechpsp on May 17, 2016
I had visited indane gas center in hinjewadi pune for fresh gas connection. The lady at the counter said its mandatory to take a gas stow with connection. I said i already have stow so she said you have to take other 2 things from rack which has pan, cooker, etc. I said i want only gas connection and she refused completely.
Kindly make a note and please take some action....
Complaint comments  Read comments [18]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Gas cylinder not supplied/ delivered by vaishali enterprizes, saguna, danapur patna, bihar 801503

 ganpati 6 on May 16, 2016
Online booking done on 02.05.2016 by consumer no.4050 booking no411406.

Message received on mobile no. 9334535437 that cylinder will be delivered after 5-7 days, but not delivered till date. Gas cylinder not supplied/ delivered by vaishali enterprizes, saguna, danapur patna, bihar 801503

Email & phone of company-vaishaligas07@yahoo.com

Phone-9334192656
9004494100...
Complaint comments  Read comments [19]Complaint category Gas Stations

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