Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 4%
Submit a Complaint
8589
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Webpage:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
298
203


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
4%
Complaints
8589
Pending
395
Resolved
307
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Oil Corporation [IOC] Customer Care related pictures (519)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — New gas connection fees charged twice by Indian Oil/IOC distributor

 Tarun Bajpai on Aug 30, 2016
I have applied for Gas connection on 9 april 2016 using online registration mode and also done online payment using my debit card. When i contacted the distributor, he said that the amount paid by me online is not reflecting in his bank statement so i have to pay the amount in cash. I have paid the money in cash but when I checked my bank statement, amount was deducted from my bank account.This way i have been charged new connection fees twice. I have contacted distributor many times and also the area manager of Indian oil corporation about this but still nothing has been resolved. I have also raised...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — LPG subsidy has stopped

 rkbiswas1951 on Aug 30, 2016
Sir I am not getting LPG subsidy for the last few months. In this regard I like to inform that I am a retired person and our annual income is only around 3 lacks. I also like to confirm that I have never opted for surrender of my subsidy. I wrote to distributor and made complaint online in https://spandan.indianoil.co.in/DBTLGrievance/index.jsp site. My earlier comp. SRN 2677612 DT. 22.06.16 and 2707621 DT. 26.07.2016 is still unsettled. Hence I request you to please look in to the matter so that I can get the subsidy. Thanks.
Ranjan Kumar Biswas
LPG consumer No. 35387
Mob:...
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — MisBehavior of IOCL Petrol Pump employee

 narinderkbansal on Aug 29, 2016
Misbehavior by Indian Oil Petrol Pump's employee and was not given a complaint book when asked for. Neither was I given a bill for my purchase. The conduct of the employees was unacceptable and should be addressed asap.

Petrol Pump Sector 5 Panchkula, Haryana near (adjoining Sector 8 Panchkula)

The IOCL Petrol Pump employees should care about their customers and the behavior should be appropriate. It is humble request to please take action on the same asap.

Thanks
Narinder Kumar Bansal...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Equipment checking & fee thereof

 bapee on Aug 28, 2016
Distributor : M/S Deepjyoti Gas Agency (Indane Distributor), Pandu Port Road, Guwahati - 781012
Consumer No. 17387

M/S Deepjyoti Gas Agency had deputed someone today at my house, who glanced for few seconds, and asked for Rs.150/.

Is it mandatory? If so, on security & safety grounds, is fee to be paid by the Consumer?

Pl provide us details in this regard.
My mail I'd :: shibatosh. chowdhury@sbimf.com...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Non delivery of lpg cylinder

 dharmveer choudhary on Aug 26, 2016
I have shifted to Jhotwara and gas was booked long back thinking that after transfer of connection to new place we will book the gas. I transferred my connection from 22 Godam Jaipur to Rajendra Gas agency Ambabari Jaipur. Since my second refill was also likely to get empty and I booked the gas on 15 August 2016 for consumer no 756160570 registered with ref no 416312, Cash memo no 300010779 generated on 19/08/2016. I informed the delivering staff that my cylinder likely to get empty any time so please deliver the cylinder and cash memo has been generated. On 24/08/2016 gas cylinder got empty i informed...
Complaint comments  Read comments [1]Complaint category Credit Cards

Indane Gas — Delay delivery gas supply

 chakrabortys107 on Aug 26, 2016
My name is Anil Kumar Mukherjee add- P-31, Sarat Chandra Avenue, Durgapur713205 and my indian gas conaction
no - km23284 and mera gas agency name KITCHEN MATE
B-ZONE.DURGAPUR STEEL TOWNSHIP DURGAPUR-713205 DIST-BURDWAN maine last time booking kiya past 10 days and my
booking no 535776 but mera gas avitak delivery huya nehi, easehi horahe last kuchh mahina se delivery delay se hora he - distributor ko puchh ne par kahthahe akar legaiye

Plz do the needfull
Regards
ANIL KUMAR MUKHERJEE
MOB NO-9832471968...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Gas Delivery

 Raju Ratan Pandey on Aug 26, 2016
Hi,
My consumer id is cx28124291. I am using indane gas service.

I have booked gas using online telephonic service on 18th august 16.
But i did't received the gas till now.
I have checked my booking status on customer care no. And it shows i have received the gas on 20th august 16.

Kindly do needful.

Details is mentioned below.

Service provider : indane gas
Consumer no : cx28124291
Booking no : 363139
Booking date : 18-aug-16


Thanks :
Br//
Raju ratan pandey
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — Indane domestic lpg worst delivery service

 shamsabad on Aug 25, 2016
Sir/Madam,
I'm a consumer of Indane with connection No.121465 since many years.My connection is linked to distributor M/s Bharat Gas Agencies, Pratap pura, Agra who is very slow in deliveries.I h'd booked a cynlinder on 09/08/16 for which I had consulted to their office manager twice a time who replied for shortage of delivery boy's.This is their personal problem for which consumer's are surviving..In regular bookings they do deliver a cylinders near about a month or more whose entries can be verify through any of their Domestic Customer Card..Each and every month i do consult at their...
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — Demanding extra amount for Cylinder

 Ashok Santhosh Kumar on Aug 25, 2016
This is to inform you that I with consumer No-34628, herewith give a complaint on Padma Gas, Warasiguda, secunderabad. that the Delivery people are charging Rs.100 more on each deliver, if we dont pay they are taking back the cylinder and mentioning the status as Door closed, each and every time when I book I need to visit the Distributor,
Which is making me difficult, couple of months back I had given the same complaint but there was not any status or action on the complaint.
Please rectify this sort of Demanding money and take necessary action...
Complaint comments  Read comments Complaint category Other

Indane Gas — Transition lock

 jhioi on Aug 25, 2016
Dear sir,
With due respect and humbly. My indane gas customer no. Is cx814923. My gas distributor is ambika gas agency, sector-9, bokaro steel city, jharkhand-827009. I am facing lot problem with the distributor, as when ever i book my cylinder they said your transaction is locked. Even i submitted all my papers. From last 1 year i facing the same problem, i had complained so many times but there was no any response from ambika gas agency. They talk very rudly. Please kindly look into the matter. I need some action from your end.
Ir please help me thank u....
Complaint comments  Read comments [3]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Subsidy money not deposited in my SB account

 tapanpaul10 on Aug 24, 2016
Dear Sir,
With due respect and humbly submitted that from few month back the subsidy money not to deposited in my SBI account where some days before it was deposited but from last 5/6 months(approx) its totally stop. please regular it as possible time with deposited total dues money in my SBI account. My SB A/c no .10987681720, Tapan kumar paul and LPG consumer no.14722, distributor code- 79100269....
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — Non supply of gas after having booked

 Bhermal on Aug 24, 2016
My indan gas connection number is 04735. I am repeatedly facing problems in receiving cylinders. Gas cylinder is usually supplied after 15 to 20 days after having booked even after reminder of 4 to 5 times which costs approximately rs. 3/- each call. Indane gas supplier is always seized with the problem of transporter. It is matter of date 24.08.16...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Not registering change mobile no by kajan indane gas agencies kanchipuram

 Jamuna Sambasivam on Aug 24, 2016
Sir since i have lost my mobile i have sent an email to m/s. Kajan indane gas agencies no 103-a/1 kamatchi amman sanadhi street kanchipuram ph 044-27233151 27233171 codes 230412 my connection no is cx 9547938
Sv no 10000052850936 gas connection 240074 in the name of b. Sambasivam 500 saravana nagar sirukaveripakkam kanchipuram 631502
Changed cell no is 8754238915 i am not able to register and get gas cylinder.
Please do the needful at once
Thanks and regards b. Sambasivam...
Complaint comments  Read comments Complaint category House, Apartment Rental

Indian Oil Corporation [IOC] — Delivery delay

 Prathap Garapati on Aug 23, 2016
Our indane distributor kalpana gas agen is not making delivery of the cylinder in time. Moreover they say that the delivery man did not find us at the time he came while my husband and i always stay at home and specially after booking the gas. I know that the delivery man along with the distributor are having tendency to sell cylinders in black market. How can i get rid of these dishonest people for whom we are confined at home for 15/20 days leaving all other important outside jobs which are also very urgent. My booking num is584905 booked at 11th aug today 23rd still not delivered.....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Fraud done by IOC workers at Petrol Pump

 Lokesh_cop on Aug 22, 2016
I, Lokesh Gupta want to draw your attention towards the fraud being done by workers of Indian Oil petrol pump. I have an I10 sports car with company fitted CNG kit so I prefer to run my car on CNG fuel, I went to one of your Indian Oil petrol pump which is situated just outside Indian Oil Corporation Building -3079/3, J B Tito Marg, Sadiq Nagar, New Delhi, Delhi 110049 (as per Google map) on 13th Aug’16 at around 5.20AM and I asked the attendant to completely fill the tank as I was going out of station. By the time my car fuel meter was clearly displaying 1 point more than half the tank. He showed...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Charging extra money for each cylinder

 asanthosh on Aug 22, 2016
Dear team, i santhosh with consumer number 34628, facing lot problem with the distributor, as when ever i book cylinder online, they will deliver if i pay 50-100 more on each cylinder, else they will take back the cylinder and the order will get closed, from past 6months i need to visit the distributor and book the cylinder again, i had complained couple of months back but there was no any response from your end, its very difficult to go every time to the distributor, i need some action from your end. We approached you thinking that we get some solution for this.
At present the cylinder...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — LPG - Cylinder leak

 PaulPandian Subbiah on Aug 22, 2016
Customer no. 4733, lpg id: 37500 0000 1155 6450
Name: palanisamy, plot no.25, nanadhavanam layout, phase -2, rangopandiha agraharm, gokul nagar, hosur. 635 109.
We have received lpg cylinder via voucher no. 3000047315 dated 09.08.2016 form vijay balabharathi indane gas services, hosur.
This lpg cylinder was kept as a standby. We noticed gas smell on 21.08.2016 around 6.00pm. We came to know lpg gas was leaking from the cylinder through puncture hole at bottom of the cylinder. By god grace nothing was happened during gas leaking even the gas was spread over the house.
We...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Our distributor is not supplying the cylinder timely

 babcha on Aug 22, 2016
Our indane Distributor AMAR ENTERPRISE is not making delivery of the cylinder in time. Moreover they say that the delivery man did not find us at the time he came while my husband and I always stay at home and specially after booking the gas. I know that the delivery man along with the Distributor are having tendency to sell cylinders in black market.How can I get rid of these dishonest people for whom we are confined at home for 15/20 days leaving all other important outside jobs which are also very urgent....
Complaint comments  Read comments Complaint category Utility Services

Indane — Deactivation of give it up subsidy

 anish2905 on Aug 21, 2016
Deactivation of give it up subsidy

By mistake click give it up button please deactivate give it up subsidy
Please help me
Deactivate give it up subsidy and make continue my subsidy.


Consumer name anish s
Consumer no : 7032733838
Distributor name : seetha rama indane gas service
Distributor code :248935
City : bangalore
Contact no : 8971331149
Email : anish. Subbian@gmail.com...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Query about new connection

 SUBHAASISH DAS on Aug 21, 2016
I had registered online through your portal for anew cylinder connection on 21-01-2015 with reference no: n150121140411492, kyc no.: 550000000112243, wait list no:700000027176202, for some reason i didn't applied to the distributor with kyc for new connection, now i want my connection so please let me know what should i do now? Is my kyc no.: 550000000112243 is still valid? Could i getnew connection with this old id?...
Complaint comments  Read comments Complaint category Products & Services

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