Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 3%
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8519
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Webpage:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
275
187


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
3%
Complaints
8519
Responses
334
Resolved
260
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (514)

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Indian Oil Corporation [IOC] Customer Care related pictures (514)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indane Gas — Residential area illegal filling cylinder from big cylinder to small cylinder

 archana.singh455 on Jul 25, 2016
Respected Sir,

I would like to inform you that there is an illegal gas filling in a house in our building since it is a residential area & illegal filling cylinder from big cylinder to small cylinder. It is very dangerous to all neighborhood people and children, every time we feel gas leakage. We have informed to police, but no action was taken by them.

Now we request management, please take necessary action to close the illegal activity. I request you to take some necessary and strict action against the person.

House is situated in A1-306, Ground Floor,...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Filling station complaint

 Vatsla raturi on Jul 24, 2016
I just want to complaint about petrol filling station nearby me. (panwar filling station) they are just spoiling the reputation of indian oil corporation which is a maharatna company. we all are fed up of his services. meter is always not working whenever we ask to type the amount. they do not even fill properly. always they do inappropriate things which is intolerable now. please try to look into this issue. they are just enjoying their wrong practices....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Indian Oil Corporation [IOC] — About lpg subsidy

 santosh644 on Jul 24, 2016
Hi sir /madam

My name is santosh i am customer of indane gas
My lpg id - 37500 0000 1038 2245
And customer no d22081
Agecy - shree vishnu gas agency kadugody bangalore

My problem is in april month by mistakely pressed on give up subsydy in online portal but really i don't want to give up lpg subsydy so cancel it and send subsydy to my bank account please.

And once i contacted lpg agency they told me in this year we can't cancel it we can cancel it coming year only so please cancel and send subsydy amount to bank account....
Complaint comments  Read comments Complaint category Gas Stations

Indane — Regarding delivery of gas cylinder and rectify their mistake in my profile.

 Damodar1943 on Jul 24, 2016
I am of 73 years old senior citizen, being harassed in receiving lpg cylinder by the distributor as he recorded my address 'rabindapally' instead of 'arabindapally' and thus i am not getting delivery the same in my residence. I already submitted my address proof document and requested to rectify their mistake but they did not take care of it and i have been tortured to receive the cylinder. Please rectify my address and arrange to deliver it in my arabindapally residence. Damodar chandra mondal
Lpg id: 3 7000 0000 1023 7784
Consumer no.: cx5260139
Consumer name: damodar chandra...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Delay for cylinder for transfer the connection

 bsudipta2 on Jul 23, 2016
I have double cylinder connection in indane kalkaji gas service, new delhi. My job transferred in kolkata. I surrendered my gas cylinders in delhi and received transfer voucher from kalkaji gas service. I submit this transfer voucher to indane chatterjeehat gas service, howrah with all the required document on 13th july 2016. Today 23rd july they told me online massage came transfer voucher not found. I have to contact iocl office in kolkata.
My question is they are only obstruct for transferred customer. For new customer they are make extra initiative for selling their gas oven.
Please...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — Forced to buy apron and gas lighter

 ravi gupt on Jul 23, 2016
I had applied for change of name from my father as he expired on 27.5.2016. On 23 rd July name was changed but I was forced to buy apron of rs 250 and gas lighter of rs 150 along with administrative and other charges of rs 150. total paid rs 550g I told my distributor I don't require the things but he said I have to take or else my name won't be transferred since my wife went to collect the documents she got afraid and took the things paying the forceful extortion...
Complaint comments  Read comments Complaint category Utility Services

Indianoil Corporation Ltd — Reactivation of my lpg connection no. 21945

 Sourinkumardas on Jul 22, 2016
My house lpg connection has been dew deactivated. i have register complain (no. 2694836) on 13.07.2016.
I am submitting the following documents —
1) post retirement medical card indicating employee code (71016), date of birth (03.02.1952) & house address (akashdeep, plot no.-22, kallol co-opt. housing society, brajanthchak, p. o-haldia township, purbamedinipur,
Pin-721605)
2) present id including contractor employees gate pass (no.19-jul-16/labour/115362/509036)

Please reactivate my lpg indane connection at my house address.

Warm regards...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Lpg gas not received by me since last 4 months

 Mukesh Kumar Beniwal on Jul 21, 2016
My l. P. G. Gas consumer no. R00749 and my registered mobile no.8005164367 and my name is dhirendra kumar singh, r/o sugar mill colony, balha nanpara district bahraich. Our online gas booking and repeated reminders of m/s raj gas agency, risia district bahraich but not supplied the gas to home. They said your gas has delivered on my telephonic talk. No any subsidy has been received till now.
Please instruct to your related gas agency m/s raj indane gas agency, risia, distt. Bahraich uttar pradesh.
Thanks
Dhirendra kumar singh
Sugar mill colony
Village & post-balha...
Complaint comments  Read comments Complaint category Other

Indane — Again gas cylinder abuse to citizen of india (2) by indane in joyram gas agency in tripura's dharmanagar.

 RoyalVictor on Jul 21, 2016
After the previous complaints against a indane samarjit barman is making this complaint again that i have no gas to cook now so the answer from gas agency is - when it comes and it takes 1 month for all.

So, the following detail by the only llm of the world. -

Dgcc today:-
Samarjit barman today went to enquire his gas cylinder booked on 03/07/2016 by gas booking in telephone to national system at jayram gas agency of him at dharmanagar at tripura north.

Dgcc is the citizen of india 2 only by a id in gas bill’s receipt is a 4 slot only that a...
Complaint comments  Read comments [2]Complaint category Government Organizations

Indian Oil Corporation [IOC] — Cheating at indian oil petrol pump (m. y. filling station, manikonda)

 E.A. Prasad on Jul 21, 2016
Hi indians,

Fradulent/cheating by m. y. filling station, sy. no. 176, manikonda, ranga reddy, 500089.

I went to petrol pump to fill my honda unicorn bike. below are the details of fraud.

Date of petrol purchase : 20-july-2016
The dealer filled honda unicorn bike (150cc) : 16.49 liters
Total amount paid : rs 1101.50
Liter petrol cost : rs 66.79
Reserve capacity : 1.3 liters
Honda unicorn total tank capacity including reserve : 13 liters
Petrol in my bike : 1.2 liters
Difference : 1.2 (petrol in tank) +...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Refund of security deposit hareram petroleum malegaon

 balupawar on Jul 20, 2016
Respected sir,

We have deposited security deposit of rs.150000 to indian oil corporation ltd mumbai company for swagat r. o. - hareram pertolium malegaon wide dd no. 213601 date 23.06.2008 of the jammu and kashmir bank ltd, we are requesting you kindly refund our deposit rs, 1, 50, 000/-, on priority basis.
I will last 5 year iocl continues the followup but not respomse and iocl company wrong commitment
So we are requesting please solve the problem and refund my amount please
As on mail related document attach this mail so please find it and please help me.
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Petrol mixed with kerosene & 50ml short

 Prakash089 on Jul 19, 2016
I filled petrol in my sccoty in ioc petrol pump at prakashpur (bhukta), dist-bargarh, orissa-768045.
When i started from the pump vehicle started giving jurk and there was the smell of kerosene from silencer.
I removed the fuel and checked to confirm and found that the smell of kerose was clear.
I visited the pump to complain but they did not accept it. there were other two persons who had bought diesel and also complaining the same and also reduction in quantity. he is mixing and then giving discount of rs.2 per litre which is unethical. who will bear the garrage cost? i had...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Not delivered but showing delivered message

 tapascom on Jul 19, 2016
Cash memo for refill request has been generated for the booking reference number - 903023, cash memo number - 3000054697cash memo date - 17 jul, 2016. Consumer no:1281508. Received message from indane cylinder is delivered but till date no cylinder is delivered. When contacted chirantani gas agency today morning they said cylinder will be delivered within half an hour. Delivery person came at 3:00 pm and said that he will delivered the cylinder but without bill. What type of fraud are going on??? From his conversation it is clear that the booked cylinder sold to another person. Send my booked cylinder...
Complaint comments  Read comments Complaint category Gas Stations

IOC — Subsides not received f id no.37500 0000. 1817 7126.service no 38780.of sivasakthi gas agency Mayiladuthurai Nagapattinam district Tamilnadu.

 Selvarajkrish Krishnachandran on Jul 18, 2016
My lpg idn no.37500 0000 1817 7126
service no. .38780
sivasakthi gas agency
mayiladuthurai nagapattinam dt
tamilnadu
i did.Not. Receive the subsidiary for the last two refill delivery my aadhar no. 8334 8144 1016 was registered both in my bank and also in gas agency subsidiaries due for may and june...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Regarding repairing the petrol pump machine

 khola.satish@gmail.com on Jul 18, 2016
R/Sir
my petrol pump machine is not working properly from 4 days. so you are requested that please repair the machine as soon as possible.
Thanking you

Manger
Shaheed Capt. D.K. Khola KSK
Zainabad, Distt- Rewari
Mob. No. 9416382959...
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — Petrol pump

 Shubh Raturi on Jul 18, 2016
Fed up of your franchise service panwar filling station rispana dehradun. There are full of who think customers are fool. Many times i have warned them. Har waqt chori karte hain. Jab b bolo feed karke petrol dalo they always used to say machine khrab hai. Many times i faced problem like meter not starting from zero and then they used to act like we are fools over here jo fifty ya 100 rupees k liye ladege unse. He is pathetic seriously. Atleast you should give franchise to those who are good. Being a maharatna company iocl must take actions because its about reputation. I am not the only one who...
Complaint comments  Read comments [1]Complaint category Products & Services

Indian Oil Corporation [IOC] — Overcharged for petrol at mayur vihar extension petrol pump

 agrbhuvnesh on Jul 18, 2016
It happend at indian oil petrol pump at mayur vihar extension behind starcity mall. I asked guy to full fuel tank instead he stopped at 310rs and asked me whether i want to redeem my reward point. Then i said that i didn't say any reward point just fill full fuel tank. He then starts from there itself without resetting reading. So it fills tank till 1730rs and then deduct 2140rs from my credit card. Which means as per todays (18/07/2016) petrol rate i. E. 62.51 it will be around (2140/62.51 = 34.23 litre) where as my car (Wagonr) is not in reserve and fuel tank capacity is 35litre. I complaint about...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Indane Gas — Indane gas not delivered against request 210755

 sunny ballal on Jul 16, 2016
Hi team,
I raised a request for indane gas refill on 5th july, 2016. However, i was informed on 12th july, 2016 that your request has been cancelled. I visited the service provider's office twice and they committed that they will provide cylinder but as of now, i haven't received.
My consumer number is cx11937658
My request tracking number is 210755
When i first visited the office they said that i need to change the service provider agency to another area on 12th july, 2016 (7 days after my request). So i requested to provide me the cylinder this time and then i will...
Complaint comments  Read comments Complaint category Food

Indian Oil Corporation [IOC] — Received a sealed cylinder which is empty

 pradeep kumar singla on Jul 15, 2016
I have received a sealed cylinder which is empty. Made a complaint at indian oil site (Complaint number - 2693048) but surprised to see that without doing anything, the complaint was closed.
Talked to their sales officer and sent pictures of cylinder also but no reply at all.
Cylinder is deliverd by agnihotri gas agency, noida.

My consumer number is 46089...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Booked gas not delivering in time

 sasikumar7777 on Jul 15, 2016
I had booked gas on 08-07-2016 in our indra indane gas agency, puducherry. but we had received the cylinder on 14-07-2016, before we had received message door closed at 5.28 pm but before message receiving i made a call to the agency and enquired about why cylinder not yet delivered they replied there is more cylinders to be delivered that's why there is a delay. it is regularly they are doing. then lpg quality is not good and shortage of usage days also.. usually it comes more than 30-35 days but now a days it hardly coming for 25 days. when we ask about this u can make a check with weight, but...
Complaint comments  Read comments Complaint category Gas Stations

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