[Resolved] Indian Oil Corporation [IOC] — Cylinder is not delivered by the delivery man while getting sms it is already delivered.

Debojyoti Sengupta

from Delhi, Delhi

Address:

North 24 Parganas, West Bengal, 700136

Hi,
I am a consumer of indane lpg with holding consumer no cx472083, mrs. Sonali sen under green indane, vip residency, shop no 6, rajarhat gopalpur main road, kolkata - 700052.
I have noticed since last three times that i am getting sms "your cylinder is delivered" but in real it is not. I discovered that delivery boy sell these cylinder to others with more profit.
If this is the honesty of a delivery boy who is more responsible for the valuable cylinder then how common people like me will believe on them.
My humble request you to take necessary action to this person who is not reliable to customer.

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Jul 4, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .