[Resolved]  Indian Oil Corporation [IOC] — Fraud done by IOC workers at Petrol Pump

Address:New Delhi, Delhi, 110049

I, Lokesh Gupta want to draw your attention towards the fraud being done by workers of Indian Oil petrol pump. I have an I10 sports car with company fitted CNG kit so I prefer to run my car on CNG fuel, I went to one of your Indian Oil petrol pump which is situated just outside Indian Oil Corporation Building -3079/3, J B Tito Marg, Sadiq Nagar, New Delhi, Delhi 110049 (as per Google map) on 13th Aug’16 at around 5.20AM and I asked the attendant to completely fill the tank as I was going out of station. By the time my car fuel meter was clearly displaying 1 point more than half the tank. He showed me zeros on the fuel meter and started filling the tank, while I was noticing the meter he gave me a literature and a card and said please have it and you will earn extra points on fueling. I asked him what is it exactly then he diverted me to some other guy to tell me the benefit, meanwhile he said your car is fueled and amount was Rs.1780 (Screen shot of SMS attached), I gave my card and started asking the other guy about its benefit. He took the card back and said did you participated in this activity that happened last month (don’t remember activity name) and I denied, he said come during day time and we will explain the entire thing and didn’t gave me any card. I went through the literature and there was nothing more than benefits of filling Extra premium petrol.
I left the petrol pump and after travelling a while I realized the car can’t accommodate that much fuel as I fueled my car from MG road Indian Oil Petrol Pump on 12th Aug’16 at 2PM with Rs.1000/- (Approx 16 litres) (Screen shot of SMS attached) despite the car went on reserve on the same day and I hardly run my car on petrol. Post fueling I went to Saket and then to JNU and returned back to Saket. While returning from Saket my car ran out of CNG and I drove 11-12Km on petrol and then refilled CNG from BRT CNG station close to Birla School. Now assuming my car went on reserve must be having around 4 litres of petrol + 16 litres I took from MG Road my car could accommodate maximum 15-16 litres, wherein Rs.1780/- would buy 29 litres of normal petrol.
I didn’t have much proofs so didn’t find it worth going back to petrol pump, but this is really an eye opener and shocking incidence for me, I saw such frauds happening in videos on Facebook but never thought this could happen with me, a petrol pump operating just outside the corporate office can do such kind of fraud then how can we even trust other petrol pumps of Indian Oil. I work with an MNC which ranks among India’s one of the top 10 FMCG companies and we value our customer and their complains. I don’t know whether it will make much a difference to you but for me it’s a lesson and I will never suggest people to go with Indian Oil petrol pumps and have such an experience.
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Sep 14, 2016
Complaint marked as Resolved 
I received a call from Indian Oil representative and they agreed that after their reconciliation of the entire transaction there was an over swiping of approx Rs.990/- and they will compensate the same through a refund or by fuel. Thanks to the portal for making such a wonderful public hearing platform for ordinary people.
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2016
Indian Oil Corporation [IOC] Customer Care's response
Details given by you have been noted. Kindly provide your contact number. Regards, IndianOil
Sep 08, 2016
Updated by Lokesh_cop
Hi,

You can contact me on [protected].

Regards,
Lokesh
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